Amber Yost
Nine Mile Falls,WA
Summary
Attentive seasoned estimator leader offering several years of experience working with clients, insurance professionals and teammates to create accurate scopes of work for large and small projects for commercial and residential clients. Maintains great relations with contractors, vendors, industry professionals and team mates. Focused on maintaining project costs by comparing estimates with project actuals to ensure margins are met. Committed to maintaining quality control and ensuring projects are completed on time and in budget.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Estimator/Manager
C & C Complete Services
07.2022 - Current
- Estimating of large and small commercial projects for internal customers
- Oversee, maintain and manage the creation, preparation, and completion of all bids, estimates and budgets of team's projects
- Effectively managed direct day to day activities of projects from implantation to completion of team per company policies and guidelines
- Manage and review profit projections and budgets
- Managed and maintained KPI's for myself and team to exceed our weekly, monthly, quarterly, and annual goals
- Oversee performance of construction phase of contract commitments to ensure profitability and timely execution of work
- Xactimate, symbility and time and material proposal and bid/contract preparation
- Management of quality control and workmanship with team to ensure company standards are exceeded for our customers
- Detailed job costing on all projects to ensure company margins are met
- Negotiations with insurance specialists to capture and ensure proper scope of work is identified and approved
- Cultivated and maintained new and existing customer relationships
- Business development / marketing for company to create new business opportunities
- Elevated level of customer service & willingness to help people
Claims Specialist II
Nationwide Casualty Insurance
04.2021 - 06.2022
- Handled all assigned claims, promptly and efficiently, with little or no direction or oversight
- Determined and provided timely and appropriate policy coverage/evaluation of claims to identify and manage reserves in compliance with company best practices
- Made decisions within delegated authority as outlined in company policies and procedures
- Adhered to ambitious standards of professional conduct consistent with the delivery of superior service
- Handled opened claims to settlement/close, adjusted reserves in accordance with company best practices designed to ensure reserve adequacy
- Recommended special reserves where necessary in alignment with company reserving guidelines
- Handled file conferencing notification and authority procedures
- Maintained current knowledge of local industry procedures and local market pricing
- Partnered with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities
- Delivered outstanding customer service experience to all internal, external, current, and prospective Nationwide customers by effectively interacting with insured, agents, and legal counsel
- Mentored less experienced claims associates and assisted with training/presentations as assigned by claims management
- Contributed to a collaborative environment by consistently demonstrating teamwork, motivation, positive behavior, and effort to achieve goals and objectives
- Catastrophe duty for multiple states
Senior Account Manager/Director of Commercial Services
Paul Davis Restoration, Virginia
03.2013 - 04.2021
- Business development, acquire and maintain relationships and accounts at the property and regional level
- Sales, marketing & branding on social media & in person, maintain an elevated level of customer service and communication with customers and partners
- Supervise, train and coach the team
- Created the foundation, infrastructure, Sop's & workflows for the department based
- Field & desk estimating, sketching, photos etc
- Estimate preparation for all insurance companies based on carrier guidelines (master policy & ho6 policies)
- Created and Maintained 100% NPS score within the commercial team
- Xactimate & XACT analysis proficient
- Managed and maintained KPI's for myself and team to exceed our weekly, monthly, and quarterly goals
- Elevated level of customer service & willingness to help people
- Managed and re-inspected projects for quality control and workmanship of team's projects
Branch Manager
P & I Supply, Chantilly, Virginia
07.2010 - 09.2012
- Estimate preparation for large construction companies
- Managed facility (office & warehouse)
- Customer account maintenance
- Data entry and management duties
Quality Control Specialist
Delta Railroad Services, Sterling, VA
07.2011 - 07.2012
- Quality control WAMADA Tyson's Corner Metro Station
- Data Analysis and data entry
Education
BSIT -
06.1992
Associate degree - Business Science of Informational Technology
Sierra Community College
Skills
- Analytical Thinking, Self-Motivation, Task Prioritization, Adaptability and Flexible, Team Collaboration, Goal Setting, Problem-Solving, Time Management
- Coaching, Supervising, New & Existing Account Management, Business Development, Contract Negotiations, Scheduling, Data Entry, Quality Control, Networking, Decision-Making
- Xactimate/XACT analysis, IICRC Certified, Symbility
- OSHA, Construction Management (commercial & residential)
- Estimating and Project Management, Property Claim Adjusting & Handling, Claim Center, Mica
- Scope & proposal development & delivery, Project Planning, Vendor relationships, Subcontractor coordination
Certification
Certified, CE Certified VA, MD & DC.
References
References Upon Request
Additional Information
- AWARDS , Best of the Best Estimating, Project Management, First Responder, National Golden Rule, Customer Service, Team Engagement, Situational Leadership, Osha, 10 Certified, Certified CE Instructor, IICRC Certified, Xactimate Certified
Timeline
Estimator/Manager
C & C Complete Services
07.2022 - Current
Claims Specialist II
Nationwide Casualty Insurance
04.2021 - 06.2022
Senior Account Manager/Director of Commercial Services
Paul Davis Restoration, Virginia
03.2013 - 04.2021
Quality Control Specialist
Delta Railroad Services, Sterling, VA
07.2011 - 07.2012
Branch Manager
P & I Supply, Chantilly, Virginia
07.2010 - 09.2012
BSIT -
Associate degree - Business Science of Informational Technology
Sierra Community College