Amber Bates

Lebanon,TN

Summary

Administrative professional with 11 years of experience in high-volume operations and executive scheduling. Expertise in managing complex calendars, preparing documentation, and coordinating cross-functional teams. Recognized for strong communication skills and ability to meet tight deadlines in fast-paced environments. Proven problem-solver with a focus on fostering relationships and supporting team success.

Overview

years of professional experience

Work History

Dental Treatment Coordinator / Operations Manager

Smile On Nashville

Nashville, TN

10.2021 - 10.2025

Oversaw office operations including scheduling, record maintenance, correspondence, and communications with internal and external stakeholders.
Managed daily schedules and coordinated up to 30+ appointments per day, ensuring efficient time management for providers and leadership.
Prepared presentations, reports, and financial summaries used for patient consultations and internal planning.
Managed follow-ups, email communication, and agenda preparation for daily workflow meetings.
Coordinated with vendors, labs, and partners to maintain organized, timely project pipelines.

Operations Manager

Pacific Dental Services

, TN

01.2020 - 10.2021

Managed operations for five locations, supporting regional leadership with scheduling, reporting, and cross-department coordination.
Organized staff schedules, meetings, performance reviews, and workflow systems to improve efficiency.
Supported executives and clinical teams by preparing documentation, tracking KPIs, and ensuring timely completion of operational goals.
Acted as the communication liaison between leadership, staff, and external partners.
Maintained sensitive personnel, financial, and operational information with strict confidentiality.
Tennessee Region

Implant Coordinator / Treatment Coordinator

Gaither Perio & Dental Implants

Murfreesboro, TN

01.2014 - 01.2020

Coordinated complex treatment plans, documentation, and communication between the surgeon, staff, patients, and external vendors.
Managed inventory, ordering, data tracking, and detailed recordkeeping with a high level of accuracy.
Oversaw scheduling for multi-step treatment sequences, ensuring all deadlines and requirements were met.
Regularly prepared written summaries, estimates, and correspondence requiring clarity, precision, and professionalism.
Partnered closely with executive-level leadership on workflow development and procedural operations.

Skills

Executive calendar management
Scheduling and coordination
Project tracking and deadlines
High-pressure workflow management

Meeting preparation and follow-up
Confidential correspondence handling
Microsoft Office proficiency
Operational efficiency

References

Available upon request.

Timeline