Lily Justh
Summary
Detail-oriented Operations Specialist with extensive experience in managing complex calendars and coordinating international travel. Skilled in MS Office Suite and CRM systems, with a strong focus on confidentiality and discretion. Improved organizational processes and implemented strategic solutions to enhance productivity and efficiency.
Overview
6
6
years of professional experience
Work History
Senior Operations Coordinator
AvePoint, Inc
Chicago
11.2022 - 08.2025
- Provided high-level executive support to C-suite leaders managing complex shared calendars and travel accommodations
- Owned dynamic scheduling across time zones (central and eastern), proactively resolving conflicts and aligning priorities
- Coordinated domestic and international travel for colleagues relocating on work visas, managing real-time changes and resolving disruptions under tight timelines to ensure seamless transitions
- Led logistics for North America Sales Kickoffs (2023-2025), managing $X budget and cross-functional teams to deliver impactful events for 500+ attendees
- Managed vendor relationships end-to-end, including onboarding, contracts, invoicing, and budget tracking
- Directed office operations and space planning to optimize hybrid workforce needs and enhance team collaboration
- Led full Chicago office redesign, coordinating contractors, procurement, permits, and cross-functional stakeholders
- Drove continuous improvement initiatives to streamline workflows and increase operational efficiency
Director of Office Services
Whitney Architects & Design
Chicago
06.2021 - 02.2022
- Delivered executive-level administrative support to firm principals
- Managed calendars, scheduled meetings, and coordinated client/vendor engagements
- Organized and executed client presentations and leadership meetings with high attention to detail
- Developed and optimized internal systems, tools, and workflows to streamline operations
- Coordinated firm events and meetings, ensuring seamless execution and participant engagement
- Assisted in marketing efforts by managing social media presence and organizing content
Tenant Services Coordinator
Accesso
Chicago
01.2021 - 06.2021
- Oversaw daily operations for 36-story commercial property, facilitating tenant support and leadership engagement
- Coordinated vendor services and work orders, ensuring timely contractor access for seamless operations
- Collaborated with cross-functional teams on construction and build-out projects, enhancing tenant experience
- Improved communication processes to enhance tenant satisfaction and response times
- Maintained operational documentation, seating charts, and tenant records
Tenant Services Coordinator
Alvarez & Marsal
Chicago
05.2019 - 03.2020
- Coordinated meetings, property tours, and logistics to streamline communication and improve tenant engagement
- Supported operations across seven commercial properties, collaborating with leadership and tenants to enhance tenant satisfaction
- Managed vendor scheduling and maintenance workflows to ensure timely service and uphold property standards
- Conducted inspections and ensured timely issue resolution
- Improved accounts receivable processes, increasing accuracy and efficiency
Education
Undergraduate Studies -
Saint Louis University
St Louis, MOSkills
- Executive Support
- Executive Calendar Management
- Calendar Optimization
- Inbox Management
- Global Travel Coordination
- Travel Logistics
- Expense Management
- Event planning
- Supplier Relations
- Cross-functional collaboration
- Process Improvement
- Workflow improvement
- Advanced MS Office
- Confidential information management
Timeline
Senior Operations Coordinator
AvePoint, Inc
11.2022 - 08.2025
Director of Office Services
Whitney Architects & Design
06.2021 - 02.2022
Tenant Services Coordinator
Accesso
01.2021 - 06.2021
Tenant Services Coordinator
Alvarez & Marsal
05.2019 - 03.2020
Undergraduate Studies -
Saint Louis University