Amber C. Lewis
Greenville,SC
Summary
A methodical and well-coordinated professional, versed in recruitment strategies. A resourceful and meticulous recruiter with over [20] years of experience communicating and collaborating effectively with all levels of personnel, agencies, hiring managers and candidates to maximize talent quality. Comfortable multitasking in fast-paced, deadline-driven environments. Solutions-oriented relationship builder focused on cultivating and maintaining industry partnerships to maintain consistent candidate pipeline. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
13
13
years of professional experience
Work History
Corporate Recruiter – Kinetic Division
Windstream Communications, Inc. - Remote
Greenville, CA
06.2022 - 11.2023
- Utilized creative sourcing strategies to connect with talented candidates through job boards and other channels; to include referrals, direct recruiting, and social media to maintain an uninterrupted flow of candidates.
- Managed job postings, applicant reviews and screenings, scheduled interviews, and administered the interviewing and offer processes.
- Remained in contact with new hire candidates throughout the entire hiring process, to include coordinating background checks and drug screenings.
- Provided coaching to hiring managers on the interview and hiring processes.
- Tracked candidates through the Windstream Peoplesoft system to ensure they were dispositioned accurately.
- Read, analyzed, and interpreted various internal and external documents and reports.
- Informed management on interviewing, performance appraisals or documentation of performance issues on internal or previous employees.
- Advised senior management on best practices for effective recruitment processes.
- Collaborated with human resources teams to mitigate risks and verify regulatory compliance.
- Assisted hiring managers in developing recruitment strategies for hard-to-fill positions.
Network Analyst – Wholesale Division
Windstream Communications, Inc. -Remote
Greenville, SC
10.2018 - 06.2022
- Provided support for Windstream Carrier Operations customers by writing and editing Reason for Outage (RFO) and Root Cause Analysis (RCA) documents.
- Interfaced directly with all Windstream ticketing processes, change control, and task management systems to accrue all relevant data to explain the cause of network outages and the steps taken to troubleshoot and restore connectivity to the customer’s service.
- Provided prompt email contact to capture, update, and deliver completed RFO/RCA documentation to the customer.
Service Delivery Consultant - Enterprise Division
Windstream Communications, Inc.
Greenville, SC
07.2010 - 10.2018
- Researched, identified, and resolved billing issues on Corporate and Government Accounts.
- Audited Corporate and Government Accounts via updated contracts and single orders created within a 24-hour grace period.
- Worked directly with Account and Sales Managers and other departments to ensure customer monthly invoices were billed correctly.
- One of three departmental employees managing the accuracy of services and features on Corporate and Government Accounts.
- Prioritized and multitasked updates on Corporate and Government Accounts based on the install date and severity of the order.
- Processed escalated updates on Corporate and Government Accounts that needed to be entered into the billing system before the account’s next bill cycle date.
- Was a Core team member on the Nuvox Systems Migration team.
Education
Master of Science - Human Resources Development
Clemson University
Clemson, SC08-2022
Bachelor of Science - Marketing
Clemson University
Clemson, SC05-2000
Skills
- Networking Events
- Data Analysis
- Recruitment
- Performance Evaluation
- Project Management
- Policy Development
- Process Improvement
- Pre-Employment Screening
- Applicant Sourcing
- Human Resources Policies
- Job Offer Development
- Supervision
- Presentation Competence
- Evaluation
- Orientation
- Organizational Development
Affiliations
- The Christian Methodist Episcopal Church-7th Episcopal District-Carolina Region-Women’s Missionary Society- Vice President, June 2021-Present
- Alpha Kappa Alpha Sorority, Incorporated-South Atlantic Region-Kappa Zeta Omega Chapter-Ivy Leaf Reporter/Communications Correspondent, January 2023-Present
- Epsilon Pi Tau (EPT), April 2002-Present
Accomplishments
Windstream Communications - Special Projects
Greenville, SC
- 2017-2024 - Employee Engagement Committee – Collaboration Team
- 2017 VOX Migration Team - Service Delivery Subject Matter Expert
Microsoft Office 365/2021
- Word, Excel, PowerPoint, Email Outlook, Publisher
References
References available upon request.
Timeline
Corporate Recruiter – Kinetic Division
Windstream Communications, Inc. - Remote
06.2022 - 11.2023
Network Analyst – Wholesale Division
Windstream Communications, Inc. -Remote
10.2018 - 06.2022
Service Delivery Consultant - Enterprise Division
Windstream Communications, Inc.
07.2010 - 10.2018
Master of Science - Human Resources Development
Clemson University
Bachelor of Science - Marketing
Clemson University
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