Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Dawn Lleras

Brandon,FL

Summary

Dynamic server and bartender with a strong work ethic and exceptional customer service skills honed at Chili's Restaurant. Proven ability to enhance guest experiences through effective multitasking and cash handling. Recognized for developing lasting customer relationships and increasing sales through menu expertise and personalized service. Committed to maintaining high standards of dining area cleanliness.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Overview

13
13
years of professional experience

Work History

Server/Bartender

Chili's Restaurant
12.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Supported needs of 20+- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

Server/Bartender

Red Robin
12.2012 - 12.2024
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Education

High School Diploma -

Robinson High School
Tampa, FL
06.1999

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Safe food handling
  • Menu memorization
  • High volume dining
  • Dining area maintenance
  • Food and beverage pairings
  • Reliable and responsible
  • Multitasking Abilities

Timeline

Server/Bartender

Chili's Restaurant
12.2024 - Current

Server/Bartender

Red Robin
12.2012 - 12.2024

High School Diploma -

Robinson High School

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