Amberia Robertson
Macon,Ga
Summary
Experienced insurance professional with several-year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care. Highly skilled Insurance Customer Service Representative with broad experience in managing customer inquiries, processing insurance claims and maintaining client records. Strong skills include effective communication, problem-solving and relationship-building abilities. Previous roles have showcased ability to boost customer satisfaction levels and contribute to team success through hard work, attention to detail and excellent organizational capabilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Property Adjuster
National General Insurance Company
01.2023 - Current
- Inspected properties to assess damage and determine necessary repairs or replacements.
- Reviewed insurance policies to verify coverage adequacy during claim evaluations, ensuring clients received appropriate support.
- Collaborated with policyholders to gather essential information for claim processing.
- Collaborated with legal, underwriting, and investigative teams to advocate for client needs and ensure fair, timely outcomes.
- Provided case management support to clients experiencing trauma, loss, and displacement by assessing needs, coordinating next steps, and guiding through recovery processes, ensuring comprehensive support.
- Built trust quickly with clients navigating emotional and financial stress, offering clear communication and emotional support.
- Maintained detailed case documentation and progress notes, facilitating continuity of care through consistent follow-up communication.
Fire Claims Advocate
Lemonade Insurance Company
01.2022 - 01.2023
- Assessed client needs, identified barriers, and connected individuals with resources to facilitate timely claims processing.
- Coordinated services among clients, contractors, and internal departments to ensure seamless claim resolutions.
- Facilitated communication among clients, contractors, and internal departments to ensure efficient service delivery.
- Collaborated with underwriting teams to evaluate risk factors and improve claims handling procedures.
Property Field Adjuster
Travelers Insurance Company
01.2017 - 01.2022
- Provided crisis support and resource navigation for families impacted by catastrophic events.
- Conducted in-person assessments to identify client needs and address safety concerns and environmental stressors.
- Facilitated communication between clients and external partners, clarifying options and guiding next steps.
- Managed diverse caseload, ensuring sensitivity and professionalism in client interactions.
Auto Claims Adjuster
Allstate Insurance Company
01.2015 - 01.2017
- Conducted thorough investigations into claims to determine liability and damages.
- Collaborated with policyholders to gather necessary documentation and information.
- Collaborated with policyholders to gather necessary documentation and information.
- Communicated claim status updates to customers and agents in a timely manner.
- Maintained thorough case files, documentation, and follow-up communication.
- Guided clients in understanding processes, rights, and available resources to empower informed decisions.
- Supported individuals following auto accidents, offering compassionate communication and step-by-step guidance.
Education
Master of Science - Social Work
Walden University
04-2028
Bachelors Degree - Sociology, Psychology
Savannah State University
Savannah, GA12-2010
Skills
- Claims negotiation
- Insurance policy analysis
- Risk assessment
- Case management
- Case documentation
- Documentation management
- Client relationship management
- Client communication
- Detail orientation
- Effective communication
- Interdisciplinary collaboration
- Boundary setting & professionalism
- Rapport building
- Diversity awareness
- Negotiate settlements
Certification
- Multi-State Insurance License
- FAA Licensed Drone Pilot
- Licensed Property Adjuster (40 States)
Timeline
Senior Property Adjuster
National General Insurance Company
01.2023 - Current
Fire Claims Advocate
Lemonade Insurance Company
01.2022 - 01.2023
Property Field Adjuster
Travelers Insurance Company
01.2017 - 01.2022
Auto Claims Adjuster
Allstate Insurance Company
01.2015 - 01.2017
Master of Science - Social Work
Walden University
Bachelors Degree - Sociology, Psychology
Savannah State University