RICKY BENNETT
San Antonio,TX
Summary
Accomplished professional with expertise in claims analysis, client acquisition, and team leadership. Strong history of optimizing processes and building client relationships that enhance satisfaction and drive results. Committed to fostering effective communication and strategic management across diverse business sectors.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Property Claims Adjuster
Farmers Insurance Company
01.2023 - Current
- Helped improve department results by meeting or exceeding goals for cycle time, productivity, and customer satisfaction.
- Provided timely claim updates and follow-ups to support customer satisfaction during review.
- Reviewed claim details, discussed settlement options, and routed unresolved claims for litigation.
- Kept claim files current and records accurate to support smoother claims processing.
- Explained coverage terms and conditions to help policyholders understand claim handling steps.
Real Estate Agent
Keller Williams Heritage
San Antonio
02.2020 - Current
- Sold high volumes of properties within short time frames to support quota goals and business growth.
- Handled contract negotiations and sales steps to help complete purchases and meet client needs.
- Built client relationships through networking, postcard outreach, and cold calling.
- Promoted and sold property by hosting open houses and advertising online and in print.
- Represented buyers and sellers for developed and undeveloped properties.
Sales Executive
USA Solar Nation
02.2021 - 02.2022
- Helped increase revenue by applying effective sales tactics across the sales cycle from lead prospecting through deal close.
- Supported sales growth and profit improvement through proactive management methods and stronger sales training.
- Created and led sales training sessions for employees and teams across the organization.
- Worked with director to identify ways to overcome sales obstacles.
- Reviewed past sales data and team performance to set realistic sales goals.
Recruitment Manager
Medix Healthcare Solutions
01.2021 - 12.2021
- Built and strengthened successful relationships with external recruiters and agencies.
- Set and conveyed recruitment goals to downstream staff.
- Performed sourcing, interviewing, negotiations and hiring.
- Reviewed applications and resumes to support hiring activities.
- Liaised between multiple business divisions to improve communications.
- Met with managers to discuss vacancies, applicant qualifications and characteristics of top candidates.
Branch Manager
Enterprise Rent-A-Car
San Antonio, Texas
01.2017 - 10.2020
- Built strong relationships with local businesses to support partnership opportunities.
- Supported staff scheduling, hiring, and training processes.
- Assisted with staff training and development to strengthen customer service skills.
- Improved rental workflows to increase efficiency.
- Promoted additional services and products through sales efforts.
- Reviewed employee performance and created improvement plans.
- Introduced training program to strengthen employee skills and improve staff retention.
Education
Bachelor of Business Administration - Entrepreneurial Studies
University of New Mexico
Albuquerque, NM02-2016
Skills
- Claims analysis
- Policy interpretation
- Negotiation tactics
- Claims negotiation
- Performance metrics
- Client acquisition
- Client retention
- Revenue generation
- Relationship management
- Team leadership
- Strategic management
Certification
Real Estate License, Aceable Agent School of Real Estate - Online, Certified Scrum Master - CSM, Hyperdrive Agile - Virtual
Accomplishments
- Repeatedly received recognition from superiors for excellence in sales and service.
- Increased monthly revenue 32% through implementation of strategic initiatives.
- 12 Consecutive MVP Events
- 2x Elite Branch Manager Award Winner
- Consistently achieved $100 net other by completing DW Script/4 step sales process with accuracy and efficiency.
- Consistently Achieved 84 ESQI Score by completing 7 Step ESQI plan with accuracy and efficiency
Timeline
Property Claims Adjuster
Farmers Insurance Company
01.2023 - Current
Sales Executive
USA Solar Nation
02.2021 - 02.2022
Recruitment Manager
Medix Healthcare Solutions
01.2021 - 12.2021
Real Estate Agent
Keller Williams Heritage
02.2020 - Current
Branch Manager
Enterprise Rent-A-Car
01.2017 - 10.2020
Bachelor of Business Administration - Entrepreneurial Studies
University of New Mexico