Melinda Bell
Conroe,TX
Summary
Dynamic Property Claims Adjuster with extensive experience at State Farm, excelling in settlement negotiations and regulatory compliance. Proven ability to resolve complex claims efficiently while maintaining meticulous documentation. Strong analytical skills and exceptional customer service drive successful outcomes, ensuring timely resolutions and satisfied clients. Committed to continuous improvement and team collaboration.
Overview
4
4
years of professional experience
Work History
Property Claims Adjuster
State Farm
Houston, Texas
04.2024 - Current
- Negotiated settlements with claimants to resolve disputes.
- Resolved complex issues related to multiple parties involved in a single claim situation.
- Organized large volumes of paperwork associated with each claim file.
- Monitored progress of outstanding claims ensuring timely resolution.
- Ensured compliance with state regulations governing property damage insurance claims practices.
- Evaluated policy provisions, applicable laws, and other relevant information to determine claim payments or denials.
- Prepared detailed written reports outlining investigation results.
- Provided guidance to claimants regarding the claims process and documentation needed for payment processing.
- Investigated property damage claims to determine coverage and liability.
- Conducted field investigations, interviews, inspections, and surveys.
- Analyzed claim data such as photographs, diagrams, witness statements, and police reports.
Claims Adjuster
1st Source Bank
Houston, Texas
09.2021 - 04.2024
- Evaluated performance metrics regularly; suggested modifications where necessary for increased efficiency.
- Performed special projects upon request from management; completed tasks efficiently while meeting deadlines.
- Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Adhered strictly to departmental guidelines; ensured that all activities were compliant with applicable state laws.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
- Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
- Assisted colleagues with difficult cases; provided guidance regarding complex issues or scenarios.
- Maintained accurate documentation of all claim activity within designated system.
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
Education
High School Diploma -
St Mary's Academy
New Orleans, LA05-1992
Some College (No Degree) - Business Administration
University of New Orleans
New Orleans, LASkills
- Claims investigation
- Regulatory compliance
- Settlement negotiation
- Policy analysis
- Documentation management
- Data analysis
- Customer service
- Field inspections
- Team collaboration
- Time management
- Claims processing
- Excellent people skills
- Damage assessment
- Self motivation
Timeline
Property Claims Adjuster
State Farm
04.2024 - Current
Claims Adjuster
1st Source Bank
09.2021 - 04.2024
High School Diploma -
St Mary's Academy
Some College (No Degree) - Business Administration
University of New Orleans