Charles Fleming

• Directed claims negotiations within allowable limit of $5,000 and supported successful litigations for advanced issues.
• Prepared estimates using Xactimate estimating

systems.

• Handled high quantities of various property insurance claims and supplied thorough property damage estimates.
• Maintained strong relationships with policyholders, agents, and contractors by consistently demonstrating professionalism, empathy, and effective communication skills.
• Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
• Maintained strong customer relationships and received several compliments commending my customer service.

• Managed approximately 50 -60 incoming calls from domestic and international business customers, by performing troubleshooting and service inquiry management and superior customer service.
• Solved technical support questions by phone to residential customers * Provided installation and configuration instructions for security systems.
• Educated and advised home security equipment operation to customers via telephone explaining equipment usage and troubleshoot equipment issues.
• Collaborated with cross-functional teams to address complex technical problems, ensuring timely resolutions for customers.
• Provided post sales support for modifications and upgrades for existing equipment.