Kendra Harris

Inside Property Adjuster

CNC Catastrophe & National Claims

09.2022 - 01.2024

Presented evidence at legal proceedings and produced reports and other documents as evidence.
Supported team members in achieving department goals, resulting in improved claim outcomes and enhanced service quality for clients.
Maintained up-to-date knowledge of industry trends, regulations, and best practices through continuous professional development opportunities.
Interviewed insured, claimants and witnesses and requested official reports as part of investigations.
Provided training and mentorship to new adjusters on company policies and procedures, resulting in improved team performance and reduced learning curve for new hires.
Settled claims after determining clients coverages, liability and authority levels.
Conducted comprehensive reviews of coverage documents to ensure accurate interpretation of policy terms and conditions when determining coverage eligibility for each claim.
Effectively managed conflicts between parties involved in the claims process, facilitating amicable resolutions in contentious situations.
Enhanced customer satisfaction by providing prompt, accurate, and empathetic responses to inquiries throughout the adjustment process.
Developed strong relationships with agency partners, fostering trust and collaboration in resolving complex claims.
Assisted colleagues with complex or high-value cases, offering expert guidance on strategies for successful negotiation and settlement resolution.
Minimized financial exposure by identifying potential fraud indicators during claim investigations and promptly reporting findings to superiors.
Collaborated with outside experts such as contractors and engineers to accurately assess property damages and determine repair costs.
Negotiated favorable settlements with policyholders by employing effective communication skills and deep understanding of policy provisions.
Maintained organized case files throughout the adjustment process, enabling seamless handoffs between involved parties and promoting efficient claim resolution.
Examined claim forms, policies and endorsements and client instructions to determine coverages.
Increased efficiency by effectively utilizing claims management software tools to track progress and monitor workload distribution.
Improved claim resolution times by efficiently managing a caseload of property claims and conducting thorough investigations.
Scoped and review photographed for propertydamages.
Used software to compile estimates for personal property and structure damage.
Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
Developed effective techniques to mitigate losses.
Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Researched claims and incident information to deliver solutions and resolve problems.
Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
Identified suspicious losses and contacted manager for investigative assistance.
Maintained contact with claimants and attorneys to determine treatment status.
Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
Negotiated represented settlement agreements to resolve disputes.
Followed up with insured individuals regarding premium and deductibles payments.
Evaluated original investigation reports and documents to resolve secondary concerns.
Handled escalated calls from customers and other stakeholders about claim processes.

Summary

Overview

Work History

Inside Property Adjuster

Educator

Education

Educational Specialist - Elementary Education

Master of Science - Elementary Education

Bachelor of Science - Elementary Education

High School Diploma -

Skills

Timeline

Inside Property Adjuster

Educator

Educational Specialist - Elementary Education

Master of Science - Elementary Education

Bachelor of Science - Elementary Education

High School Diploma -

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