Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Norman Livingston

Land O' Lakes,FL

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Inside Property Adjuster

USAA
Tampa, FL
05.2023 - Current
  • Maintained accurate records of all claim activities within established timelines.
  • Corresponded with policyholders via phone or email concerning their claims.
  • Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
  • Input claim information and payments into company database.
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
  • Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
  • Assessed damages and evaluated repair estimates for accuracy.
  • Negotiated settlements with claimants based on coverage limits and applicable laws.
  • Analyzed policy language to determine coverage availability or exclusion of losses.
  • Monitored progress of repairs and restorations being done by third party contractors.

Claims Adjuster

Pilot Catastrophe Services
Mobile, AL
02.2021 - 05.2023
  • Met with claimants, contractors, attorneys, and other parties involved in the claim process.
  • Assessed damages and evaluated repair estimates for accuracy.
  • Conducted on-site inspections to verify loss and document damages in accordance with company guidelines.
  • Corresponded with policyholders via phone or email concerning their claims.
  • Monitored progress of repairs and restorations being done by third party contractors.
  • Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
  • Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
  • Traveled to customer sites to evaluate fallen trees, leaking roofs and other issues to create accurate cost estimations.
  • Investigated properties, classified damages and created estimates outlining repair costs.

Independent Property Claims Adjuster

Tailored Adjusting
Colleyville, TX
05.2019 - 11.2019
  • Reviewed policy provisions, endorsements and applicable laws to analyze coverage issues.
  • Analyzed photographs, diagrams, and other documents related to claim investigation.
  • Calculated estimates of repair costs for damaged property based on industry standards.
  • Communicated regularly with clients throughout the entire claims process via telephone, email or mail.
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
  • Traveled to customer sites to evaluate fallen trees, leaking roofs and other issues to create accurate cost estimations.
  • Conducted on-site inspections to verify loss and document damages in accordance with company guidelines.

Education

Certification - Catastrophe Adjusting

Veteran Adjusting School
Sedona, AZ
11.2018

Skills

  • Claims Processing
  • Claims Evaluation
  • Settlement Negotiations
  • Team Collaboration
  • Policy Investigations
  • Property Damage Assessment
  • Coverage Assessment
  • Customer Service and Support
  • Claims Investigation
  • Damage Assessment
  • Property Adjusting
  • Onsite Evaluation
  • Property Claims
  • Claims File Management Processes
  • Building Construction Knowledge

Certification

Xactimate Level 2 Certification

New York Adjusters License

Timeline

Inside Property Adjuster

USAA
05.2023 - Current

Claims Adjuster

Pilot Catastrophe Services
02.2021 - 05.2023

Independent Property Claims Adjuster

Tailored Adjusting
05.2019 - 11.2019

Certification - Catastrophe Adjusting

Veteran Adjusting School

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Norman Livingston