COURTNEY ASHER
Phoenix,Arizona
Summary
Skilled in navigating complex insurance claims and providing thorough investigations to ensure fair settlements. Have experience coordinating with legal teams, policyholders, and insurance companies to manage claims efficiently. Known for strong analytical skills, ability to interpret policy details accurately, and effective communication that results in resolved disputes. Made significant impacts by streamlining claims processing procedures, enhancing customer satisfaction through timely resolutions.
Overview
11
11
years of professional experience
Work History
Inside Property Adjuster
Allstate Insurance Co
Scottdale, AZ
08.2024 - Current
- Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
- Assessed damages and evaluated repair estimates for accuracy.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Corresponded with policyholders via phone or email concerning their claims.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Reviewed bills from contractors for accuracy before authorizing payment.
- Investigated potentially fraudulent claims with focus on thoroughness, quality, and cost control.
- Investigated properties, classified damages and created estimates outlining repair costs.
Accounting Coordinator
Air Comm
Tempe, Arizona
02.2021 - Current
- Managed accounts receivable and ensuring accuracy and timeliness of all transactions
- Reconciled a daily audit of invoice COGS
- Daily deposit of mailed checks
- Supported month-end closing activities by reviewing account balances for accuracy
- Documented processes related to daily operations such as journal entries, reconciliations and other tasks
- Utilized ZOHO spreadsheets for sales lead distribution and data entry
- Researched complex customer inquiries regarding billing issues or discrepancies
- Operated computers and used job-related software to develop, modify,, and implement recordkeeping, and accounting systems
- Established tables of accounts and assigned entries to proper accounts
- Conferred with company officials about financial and regulatory matters
- Received and applied ACH payments, mailed checks, and credit card payments
Customer Service Representative
Lux Air Jet Centers
Goodyear, Arizona
11.2020 - 02.2021
- Maintained a high level of professionalism when dealing with difficult customers
- Provided exceptional customer service to ensure customer satisfaction
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Scheduled flight arrivals, reservations, and detailed aviation fueling components
- Utilized radio communication
- Resolved customer complaints promptly and efficiently
- Developed strong customer relationships and loyalty through effective communication
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Addressed customers courteously using suitable methods and problem-solving skills
- Performed data entry tasks accurately and in a timely manner
- Assisted with training and mentoring new team members
Sales Associate
Forever Diamonds Jewelers
Gilbert, Arizona
10.2013 - 04.2020
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Adhered to company policies and procedures while providing superior service
- Assisted customers with product selection by providing detailed information about available products and services
- Maintained an updated knowledge base of current products, services, pricing, promotions
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided
- Remained open to feedback from supervisor and peers to build and improve skills set
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Logged details of customer service calls in computer system following correct protocols
- Processed orders and detailed transaction information to customers
- Tracked all incoming calls and emails from customers using appropriate software applications
- Monitored daily performance metrics such as call volume, wait times, resolution times
- Complied with corporate and regulatory policies regarding information confidentiality and privacy
Education
Associate in Arts (A.A.) - General
Chandler-Gilbert Community College
Chandler, AZ05.2011
Skills
- Variance Analysis
- Time and Expense Reporting
- Microsoft Excel
- Financial Policies and Procedures
- Balance Sheet Analysis
- Client Billing
- Payment Processing
- Bank Reconciliation
- Invoice Processing
- Accounts Receivable
- Excellent Communication
- Call Management
- Data Entry
- Product Knowledge
- Paperwork Processing
- Scheduling
- Technical Support
- Customer Education
- Critical Thinking
- Customer Service
- Service Upselling
- CRM Software
- CRM Software Proficiency
- Positive Attitude
- Building Rapport
- Telephone Etiquette
- Live Chat Support
- Written Communication
- Interpersonal Skills
- POS Systems and Ordering Platforms
- Claims processing
- Coverage assessment
- Adaptability and flexibility
- Analytical thinking
Affiliations
- Part-time ceramic artist
Timeline
Inside Property Adjuster
Allstate Insurance Co
08.2024 - Current
Accounting Coordinator
Air Comm
02.2021 - Current
Customer Service Representative
Lux Air Jet Centers
11.2020 - 02.2021
Sales Associate
Forever Diamonds Jewelers
10.2013 - 04.2020
Associate in Arts (A.A.) - General
Chandler-Gilbert Community College
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