Amber Ilse Gonzalez
Las Vegas,NV
Summary
Bilingual Insurance Sales Advisor with 10+ years of previous manager experience. Agent with track record of leading, mentoring, and motivating sales team to exceed revenue goals. Experienced in developing sales strategies, cultivating client relationships and driving business growth. Passionate about leadership , team development, and implementing data driven sales solutions. I’m always eager to take on new challenges leadership opportunities contributing to both personal and company growth .
Overview
11
11
years of professional experience
Work History
Bilingual Insurance Sales Advisor
Connect powered by American Family Insurance
Las Vegas, Nevada
02.2022 - Current
- Explain coverage options to potential policyholders, answering questions or concerns.
- Provide expert advice on risk management and help clients choose the appropriate level of coverage for their quotes.
- Led mentorship programs for new employees, fostering skill development and ensuring a smooth transition into the phone lines for the new hires.
- Motivating team to exceed sales goals and performance metrics.
- Staying up to date with changing insurance laws and coverage options for all states.
Luxury Jewelry Specialist
Twila True / Resorts World
Las Vegas, NV
06.2021 - 02.2022
- Maintained high retention rate, developing long term relationships with customers.
- Sold High end Jewelry pieces ranging from $300-$600,000.
- Assisted with photo shoots and V.I.P customers/celebrities .
- Provided product knowledge to customers regarding gemstones, metals, settings, styles, trends and care instructions.
- Consulted with customers to understand needs, define expectations and discuss budgets for pieces.
General Manager
Lolli & Pops- The Venetian/ Palazzo
Las Vegas, NV, NV
10.2018 - 03.2020
- Tracked monthly sales to generate reports for business development planning.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Determined staffing requirements, interview, hire and train new employees.
- Enforced clear goals to keep employees working collaboratively
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Led a team of 15+ sales associates / purveyors.
Assistant Manager
Ghirardelli- The Linq
Las Vegas, NV, NV
02.2014 - 10.2018
- Submitted orders, produce orders, inventory counts
- Performed payroll functions, maintaining timekeeping and processing and submitting payroll.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Recruited and trained new employees to meet job requirements.
Supervisor
Lindt & Sprungli USA
Primm, NV
10.2013 - 03.2014
- Resolved customer complaints.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Taught employees how to meet sales goals with proactive strategies.
- Prepared and submitted nightly bank deposits.
- Increased store sales by cross-selling complementary items.
Education
P&C License - Property And Casualty Insurance
Kaplan/PearsonVue
Las Vegas, NV01-2022
Some College (No Degree) - Hospitality And Management
Csn Henderson Campus
Las Vegas, NV01-2013
High School Diploma -
Silverado High School
Las Vegas, NV01-2012
Skills
- Bilingual
- Management/ Leadership
- New hire mentoring and development
- Cross-selling / upselling / closing sales and exceeding policy quotas
- Recruiting and hiring
- Purchasing and planning
- Employee scheduling
- Staff training and development of skills
- Sales Techniques and Marketing
- Payroll and attendance tracking
Timeline
Bilingual Insurance Sales Advisor
Connect powered by American Family Insurance
02.2022 - Current
Luxury Jewelry Specialist
Twila True / Resorts World
06.2021 - 02.2022
General Manager
Lolli & Pops- The Venetian/ Palazzo
10.2018 - 03.2020
Assistant Manager
Ghirardelli- The Linq
02.2014 - 10.2018
Supervisor
Lindt & Sprungli USA
10.2013 - 03.2014
P&C License - Property And Casualty Insurance
Kaplan/PearsonVue
Some College (No Degree) - Hospitality And Management
Csn Henderson Campus
High School Diploma -
Silverado High School