Amberine Espinoza
San Antonio
Summary
Healthcare service professional with proven track record in patient communication and problem resolution. Adept at managing patient inquiries, coordinating with medical teams, and ensuring smooth service delivery. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.
Overview
9
9
years of professional experience
Work History
Texas Work Advisor
Texas Health and Human Services
San Antonio, TX
10.2022 - 04.2026
- Managed high-volume inbound and outbound calls to resolve customer inquiries effectively.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Assisted in maintaining organized filing systems, improving document retrieval efficiency.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
Assistant Manager
MYSA Dental
San Antonio, TX
05.2021 - 04.2023
- Led daily operations to enhance patient experience and office efficiency.
- Developed scheduling systems that optimized resource allocation and reduced patient wait times.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Patient Coordinator
Smiley Dental Orthodontist
San Antonio, TX
01.2018 - 05.2021
- Organized and participated in patient follow-up communications to improve satisfaction and retention rates.
- Coordinated patient registration processes to ensure accurate data collection and compliance with healthcare regulations.
- Managed insurance verification and eligibility checks to facilitate seamless patient access to services.
- Assisted patients in navigating healthcare options, enhancing overall patient satisfaction and experience.
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Greeted and assisted patients with check-in procedures.
Patient Coordinator
San Antonio Dental Center
San Antonio, TX
12.2016 - 01.2018
- Coordinated patient scheduling and managed appointment reminders to enhance clinic efficiency.
- Assisted patients with insurance verification and financial arrangements to streamline billing processes.
- Maintained accurate patient records in electronic health systems to ensure compliance with regulations.
- Communicated effectively with dental staff to facilitate smooth patient flow and treatment coordination.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Education
High School Diploma -
South Texas Leadership
San Antonio, TX05.2015
Skills
- Analytical thinking
- Time management
- Critical thinking
- Written communication
- Strategic planning
- Client engagement
Timeline
Texas Work Advisor
Texas Health and Human Services
10.2022 - 04.2026
Assistant Manager
MYSA Dental
05.2021 - 04.2023
Patient Coordinator
Smiley Dental Orthodontist
01.2018 - 05.2021
Patient Coordinator
San Antonio Dental Center
12.2016 - 01.2018
High School Diploma -
South Texas Leadership