Kimberly M. Smith
Bedford
Summary
Dynamic professional with a proven track record at Texas Health & Human Services, excelling in analytical thinking and customer service. Skilled in Microsoft Office Suite and employee training, I have successfully improved processes and ensured compliance, enhancing operational efficiency while fostering positive relationships with clients and colleagues.
Overview
13
13
years of professional experience
Work History
Texas Work Advisor- Hospital Based Worker II
Texas Health & Human Services Commissions-State of Texas
12.2022 - Current
- Maintain up-to-date knowledge on industry trends and regulations, ensuring accurate advice is provided to client.
- Conduct interviews.
- Manage risk by closely monitoring sensitive documents.
- Deliver exceptional customer service to individuals contacting company's call center for support and assistance.
Substitute Teacher
Hurst-Euless-Bedford and Grand Prairie Independent School District
08.2022 - 01.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academics
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
- Engaged parents and guardians in their children's learning process through regular communication and feedback.
Team Lead/Logistics Driver
Staffmark
01.2022 - 10.2022
- Conducted onboarding and training for new hires
- Helped maintain vehicle inventory
- Prepared hourly reports
- Assigned delivery routes
- Conducted safety inspections
Post-Closing /Government Insuring Analyst II
Caliber Home Loans
10.2016 - 02.2021
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Analyzed discrepancies between system data and investor information, providing accurate feedback and resolving
data issues. - Reviewed and ensured accuracy of 350-700 loan applications monthly for compliance with agency standards.
- Verified essential loan documentation for FHA, VA, and RHS loans.
- Trained new staff on report generation and processing.
Government Insuring & Custody Operations
JPMorgan Chase
01.2013 - 10.2016
- Audited VA case binders and loans for the Department of Veterans Affairs.
- Collaborated with title companies to verify Final Hud-1 information.
- Managed VA Funding Fee payments and documentation, utilizing systems like GIWS, CCW, and GINI.
- Coordinated daily workload and processed documents efficiently to meet regulatory timelines and state law requirements for loan closures.
Education
Associate of Applied Science - Medical Office Assistant
Louisiana Delta Community College
Monroe, LABusiness Management
Grand Canyon University
Phoenix, AZ12-2027
Associate of Science - Business Office Information Technology
Louisiana Delta Community College
Monroe, LA12-2012
Skills
- Analytical thinking
- Time management
- Critical thinking
- Written communication
- Microsoft Office Suite
- Windows
- CRM Software
- Internet Applications
- Employee Training
- Accounting & Financial Controls
Objective
Seeking an opportunity to contribute fresh ideas and perspectives in the regulatory industry after spending more than 10 years in the industry. I'm also looking to contribute my strong work ethic on a collaborative team and help implement new processes and strategies in a growing organization to drive more growth.
Timeline
Texas Work Advisor- Hospital Based Worker II
Texas Health & Human Services Commissions-State of Texas
12.2022 - Current
Substitute Teacher
Hurst-Euless-Bedford and Grand Prairie Independent School District
08.2022 - 01.2023
Team Lead/Logistics Driver
Staffmark
01.2022 - 10.2022
Post-Closing /Government Insuring Analyst II
Caliber Home Loans
10.2016 - 02.2021
Government Insuring & Custody Operations
JPMorgan Chase
01.2013 - 10.2016
Associate of Applied Science - Medical Office Assistant
Louisiana Delta Community College
Business Management
Grand Canyon University
Associate of Science - Business Office Information Technology
Louisiana Delta Community College
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