Amberlee Alvarez
El Paso
Summary
Dynamic customer service professional with a strong work ethic and problem-solving skills, honed at Alorica. Proven ability to engage clients effectively and manage conflicts, ensuring a positive experience. Adept at efficient data input and clear communication, consistently enhancing customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Alorica
El Paso
07.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving technique
- Assist clients through hard times or difficulties understanding their credit cards
- Acknowledged clients concerns as well as reassuring clients the problem will be solved
- Advise/ communicate clearly with client
Cashier/Store Manager
Bahama Bucks
El Paso, TX
06.2021 - 05.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained accurate cash register balances throughout shifts.
- Collaborated with team members to ensure smooth store operations.
- Provided accurate measurements for stores inventory
Sales Associate
CHAMPS
El Paso, TX
08.2022 - 03.2023
- Provided exceptional customer service to enhance shopping experience and foster loyalty.
- Assisted in maintaining visual merchandising standards to optimize product presentation and sales.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to achieve store sales goals and improve operational efficiency.
Cashier/Restaurant Server
West Texas Tap House
El Paso, TX
03.2022 - 07.2022
- Processed customer transactions accurately using point-of-sale systems.
- Maintained clean and organized work environment to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service techniques.
- Managed cash drawer, ensuring accuracy during shifts and end-of-day reconciliation.
Education
High School Diploma -
El Dorado
El Paso, TXSkills
- Customer engagement
- Effective listening
- Problem-solving skills
- Efficient data input
- Manage client conflicts
- constructive mindset
- clear verbal communication
- strong work ethic
Languages
English
Timeline
Customer Service Representative
Alorica
07.2024 - Current
Sales Associate
CHAMPS
08.2022 - 03.2023
Cashier/Restaurant Server
West Texas Tap House
03.2022 - 07.2022
Cashier/Store Manager
Bahama Bucks
06.2021 - 05.2024
High School Diploma -
El Dorado