Summary
Overview
Work History
Education
Skills
Recognitions
References
Timeline
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Amberlee M. Wiitanen

Scotts,MI

Summary

Dynamic and results-oriented professional with extensive experience in healthcare management and distribution, notably at Bronson Rambling Road Pediatrics. Excelled in improving patient care satisfaction and implementing EPIC across multiple practices. Skilled in Microsoft Suite and EPIC, demonstrating strong leadership and problem-solving abilities. Proven track record of enhancing operational efficiency and fostering positive customer relationships.

Overview

15
15
years of professional experience

Work History

Flavoring Distributor

Aloha Beverage Solutions
Vicksburg, MI
01.2021 - Current
  • Establish and maintained relationships with key customers.
  • Ensure compliance with all regulatory requirements for product distribution.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Monitor product storage conditions to maintain quality standards.
  • Resolve customer inquiries regarding product features, pricing, availability, and order status updates.
  • Manage inventory levels to ensure timely distribution of products.
  • Determine pricing schedules and discount rates.
  • Promote positive customer service by delivering on-time shipments and fully resolving issues.

Physician Office Coordinator

Bronson Diabetes & Endocrinology Center
Kalamazoo, Michigan
01.2019 - 02.2020
  • Oversee 2 clerical staff members
  • In charge of ordering supplies for the office
  • Inputting call schedule into Smart Web
  • Assists in no show call backs to patients to ensure proper care for any barriers the patient might have
  • Update EPIC Provider schedules
  • Confirm bank deposits

Physician Office Coordinator

Bronson Rambling Road Pediatrics
Portage, Michigan
01.2015 - 02.2020
  • Oversee nine clerical staff members as well as assists with 17 Providers including MDs and NPs
  • In charge of ordering supplies for the offices, payroll, schedules, reviews, interviews, balancing/generating cash drawers, inputting charges for patient accounts, billing lead for the office
  • Resolve patient complaints
  • Enforces compliance with HIPAA and Joint Commission
  • ICD10 & CPT knowledge – including charge review for patient visits, diagnosis change requests and any and all billing issues for the office
  • Organizes and runs monthly meetings to ensure proper communication within the staff
  • Maintains and/or implements processes
  • Continued support for 30+ clinical staff members
  • MCIR back-up for both offices
  • POCT validator for both offices

Practice Manager Interim

Bronson Rambling Road Pediatrics
Portage, Michigan
01.2017 - 01.2019
  • Maintained office flow including but not limited to Bronson Management System L1 and L2 boards, ordering and facilitating new products in the office, clinical and clerical reviews, clinical and clerical discipline, organized and ran full staff and Provider meetings, resolved patient complaints, continued support for the staffing including Providers, clerical, clinical, ACMs and MSWs
  • Coordinated new hires including interviewing and Workday processing
  • Provider Schedules including updating EPIC and PTO requests
  • Attended Practice Manager meetings to ensure all proper communication was delivered to the staff

Registered Medical Assistant

Bronson Rambling Road Pediatrics
Portage, Michigan
01.2010 - 01.2015
  • Assisted 18 Providers including MDs as well as NPs in ensuring optimal patient care and smooth daily functioning of the office
  • Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records)
  • Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing injections and various diagnostic procedures and ancillary tests (e.g., urinalysis, strep screenings, glucose screenings, mono screenings and pregnancy tests)
  • Ensured the cleanliness, sanitation and maintenance of exam rooms and equipment
  • Ensured compliance with HIPAA and Joint Commission
  • Improved patient care satisfaction including process improvement with decreasing phone hold times with the involvement of a Kaizen Event
  • Helped implement new company wide program EPIC along with being a super-user for multiple practices within Bronson
  • Provided a warming environment for patients

Education

Registered Medical Assistant (RMA) -

01.2025

BLS certified -

01.2025

High School Diploma -

Portage Central High School
Portage, MI
01.2007

Skills

  • EPIC super-user
  • WebEx
  • Workday
  • Smart Web
  • Outlook
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Publisher
  • Midas
  • Quickbooks Online

Recognitions

  • Bronson Presidents Team Award
  • EPIC: super-user for multiple offices during go-live. Continued super-user for Bronson Rambling Road Pediatrics.
  • Computer system knowledge including but not limited to: WebEx, Workday, Smart Web, Outlook, Microsoft (Word, Excel, PowerPoint, Publisher) and Midas.

References

References available upon request.

Timeline

Flavoring Distributor

Aloha Beverage Solutions
01.2021 - Current

Physician Office Coordinator

Bronson Diabetes & Endocrinology Center
01.2019 - 02.2020

Practice Manager Interim

Bronson Rambling Road Pediatrics
01.2017 - 01.2019

Physician Office Coordinator

Bronson Rambling Road Pediatrics
01.2015 - 02.2020

Registered Medical Assistant

Bronson Rambling Road Pediatrics
01.2010 - 01.2015

Registered Medical Assistant (RMA) -

BLS certified -

High School Diploma -

Portage Central High School

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Amberlee M. Wiitanen