MANDIE LYNCH
Conroe,TX
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
25
25
years of professional experience
Work History
Ambulatory Supervisor
Texas Children's Hospital
02.2015 - Current
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary
- Directed and supervised a team of 30 employees in daily operations
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty
- Fostered a positive and motivating work environment, leading to an increase in team morale
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions
- Evaluated employee performance through periodic reviews and documented results accordingly
- Collaborated with other departments to coordinate workflow processes between teams
- Provided guidance and direction to subordinates regarding job duties and responsibilities
- Participated in recruitment efforts by interviewing prospective candidates for open positions
- Monitored employee productivity to provide constructive feedback and coaching
- Created, implemented and managed Provider templates for 15 departments in EPIC as well as prior EMRs
Interim Manager- Kingwood Specialty Care and Eagle Springs Specialty Care
Texas Children's Hospital
12.2023 - 06.2024
- Interim Manager for two remote Specialty Care locations, while maintaining my role as Ambulatory Supervisor at Texas Children's The Woodlands, increasing my staff from a team of 30 to 55 employees including clinical staff and physicians
- Day to day clinic operations
- Supply ordering
- Ensuring there is adequate staff based on clinic volumes
- Time card maintenance
Lead Ambulatory Service Representative
Texas Children's Hospital
09.2012 - 02.2015
- Lead a team of 8 ASRs
- Provide training and implementation of new processes
- Assist Manager with end of the evaluations
- Monthly ASR rotation calendars
- Provide back up staffing
- Verified patient insurance eligibility and benefits
- Managed high call volumes, addressing patient concerns and directing calls to appropriate departments for timely resolution.
Ambulatory Service Representative
Texas Children's Hospital
03.2007 - 09.2012
- Verified patient insurance eligibility and benefits.
- Answered incoming calls and scheduled appointments
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Front Office Specialist II
Texas Children's Pediatrics
02.2000 - 03.2007
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Determined amounts due and accepted payments.
- Greeted, registered, and checked in patients.
- Enhanced customer satisfaction by efficiently managing front office tasks and providing exceptional service.
Education
BBA - Business Administration
Sam Houston State University
Huntsville, TX05.2005
Skills
- Staff Management
- Goal-Oriented
- Processes and procedures
- Employee Motivation
- Staff Development
- EPIC super-user
- Training and mentoring
- Customer service
- Staff development
- Team building
- Performance management
Timeline
Interim Manager- Kingwood Specialty Care and Eagle Springs Specialty Care
Texas Children's Hospital
12.2023 - 06.2024
Ambulatory Supervisor
Texas Children's Hospital
02.2015 - Current
Lead Ambulatory Service Representative
Texas Children's Hospital
09.2012 - 02.2015
Ambulatory Service Representative
Texas Children's Hospital
03.2007 - 09.2012
Front Office Specialist II
Texas Children's Pediatrics
02.2000 - 03.2007
BBA - Business Administration
Sam Houston State University
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