Maggi Howe
Ambulatory Supervisor
Omaha,NE
Summary
Dynamic leader with a proven track record at Nebraska Medicine, enhancing operational efficiency and patient satisfaction. Expert in staff management and process improvement, I excel in fostering multidisciplinary team collaboration and strategic planning. Increased support staff teams by up to 75%, demonstrating exceptional problem-solving and teamwork skills.
Forward thinking that cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft, with extensive experience in EPIC Health Systems. Currently engaged in Business Analytics course work focusing on SQL
Overview
20
20
years of professional experience
Work History
Ambulatory Supervisor Heart and Vascular Clinic
Nebraska Medicine
05.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved patient satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Addressed conflicts among team members and worked to change culture that supports accountability and teamwork.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Pioneered adoption of new initiatives that streamlined tasks and enhanced productivity across team such as Referral CORE and Fast Pass.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths and expanded various support staff teams by 25 - 75%.
Patient Coordinator Senior Associate
Nebraska Medicine
09.2019 - 05.2022
- Assisted in the training of new PCSA, sharing best practices and ensuring consistent quality of service across the team and earned organizational 2022 Preceptor Award.
- Cross trained among several specialties to provider support across teams in General and Invasive, Electrophysiology and Structural Cardiology.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
- Improved workflow processes by implementing new procedures that increased overall efficiency within the PCSA role.
Office Admin Assistant, 4/5 Lied
Nebraska Medicine
07.2017 - 09.2019
- Provided clerical support to inpatient employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Oversaw submission and completion of support tickets related to transition and opening of unit in new location.
Patient Care Technician
Nebraska Medicine
09.2006 - 09.2019
- Regularly supported various inpatient departments to further develop my knowledge of patient care to include the following: Orthopedics/Trauma, Medical/Surgical/Telemetry, Burn Unit, Hyperbaric Oxygen Treatment Center and Outpatient Burn and Wound Clinc.
- Superuser and trainer for EPIC installation for the organization.
- Participated in Unit Based Council and led quality improvement project for the inpatient patient care technician teams.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Maintained clean and safe environment to promote patient safety and comfort.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Sales Representative
Novartis
08.2004 - 11.2005
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Demonstrated strong product knowledge during client interactions, effectively addressing concerns and increasing trust in the product line.
- Educated physicians and pharmacists on drug use, benefits, dosage and risks.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Achieved individual, territory and company goals for sales, market share, call metrics and sample distribution.
Education
Bachelor of Science - Biochemistry And Molecular Biology
Augustana College
Sioux Falls, SD 05.2001 -
Skills
Staff Management
Operations Management & Efficiency
Process Improvement
Strategic Planning
Data Analytics
Goal-Oriented
Complex Problem-Solving & Critical Thinking
Patient Relations & Customer Service
Healthcare Regulations Understanding
Teamwork and Collaboration
Analytical Thinking
Multidisciplinary team collaboration
Timeline
Ambulatory Supervisor Heart and Vascular Clinic
Nebraska Medicine
05.2022 - Current
Patient Coordinator Senior Associate
Nebraska Medicine
09.2019 - 05.2022
Office Admin Assistant, 4/5 Lied
Nebraska Medicine
07.2017 - 09.2019
Patient Care Technician
Nebraska Medicine
09.2006 - 09.2019
Sales Representative
Novartis
08.2004 - 11.2005
Bachelor of Science - Biochemistry And Molecular Biology
Augustana College
05.2001 -