Christine Crump, BSN, RN, CMGT-BC
Brunswick,OH
Summary
Seasoned Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities.
Overview
27
27
years of professional experience
Work History
Supervisor, Ambulatory Care Coordination
MetroHealth Medical Center
Cleveland, OH
08.2021 - Current
- Directed and supervised a team of 46 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Monitor employee productivity to provide constructive feedback and coaching.
- Developed and maintained relationships with payors, colleagues, leadership, and staff.
- Participates in IRPO reviews for CMC, CPC, CPC KIDS, and CICIP.
- Coordinated with IS and leadership to successfully transition the team to a work-from-home model during the pandemic, and successfully assisted in transitioning the team back into the office in 2023.
- Successfully provided coverage for management during managers' extended FMLA on two separate occasions.
- Exceeded the organizational goal for participation in the Employee Engagement Survey for 2023, developed, and successfully completed an action plan to address staff concerns.
- Red Carpet Program, supervise care coordination staff, participate in leadership meetings, and present the Red Carpet program in a variety of settings internally and externally. Assisted in developing strategies to achieve yearly enrollment goals.
Pediatric Comprehensive Care Coordinator
MetroHealth Medical Center
Cleveland, OH
03.2014 - 08.2021
- As a pediatric Comprehensive Care Coordinator, I am responsible for coordinating care for pediatric patients with complex medical conditions.
- Responsibilities include arranging appointments, facilitating home health care, helping families obtain equipment and supplies, and coordinating multidisciplinary clinics for children with spina bifida, hydrocephalus, and cerebral palsy.
- Coordinated with other health professionals to develop individualized plans of care for patients.
- Provided case management services to ensure the delivery of quality care.
Registered Nurse Endoscopy Suite
MetroHealth Medical Center
Cleveland, OH
10.2012 - 03.2014
- In this unit, responsibilities included planning, initiating, and overseeing the plan of care for a diverse population, for various procedures.
- This includes working with patients in a variety of settings: pre-procedure, intra-procedure, post-procedure, teaching, as well as taking patient calls.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
Registered Nurse Labor and Delivery
MetroHealth Medical Center
Cleveland, OH
03.1998 - 10.2012
- Caring for patients in a variety of settings, including triage, birthing rooms, high-risk units, as well as circulating and scrubbing on both inpatient and outpatient procedures.
- Additional responsibilities included Patient Care Coordinator, Chair of the Nurse Practice Committee for Labor and Delivery, and preceptor. I am also a member of the Hospital-Based Coordinating Practice Council.
- I was intimately involved in the running of the unit daily.
- Patient Care Coordinator (PCC) additional responsibilities included effectively managing available staff to safely coordinate the care of our patients, disseminating information to staff, fostering a work environment that lends itself to easy communication between the many disciplines involved in caring for a complex population, maintaining adequate supplies, and lending assistance and support to nurses throughout the shift to provide high-quality evidence-based care.
Education
Bachelor of Science - Nursing
Ohio University
Athens, OH01.2014
Associates Applied Science - Nursing
Cuyahoga Community College
Cleveland, OH01.1997
Skills
- Staff management
- Multitasking and organization
- Work Planning and Prioritization
- Performance improvement
- Multidisciplinary care coordination
- Critical thinking
- Workload management
- Process monitoring and improvement
- Policy and procedure development
References
Available upon request
Credentials
BSN, RN, CMGT-BC
Timeline
Supervisor, Ambulatory Care Coordination
MetroHealth Medical Center
08.2021 - Current
Pediatric Comprehensive Care Coordinator
MetroHealth Medical Center
03.2014 - 08.2021
Registered Nurse Endoscopy Suite
MetroHealth Medical Center
10.2012 - 03.2014
Registered Nurse Labor and Delivery
MetroHealth Medical Center
03.1998 - 10.2012
Bachelor of Science - Nursing
Ohio University
Associates Applied Science - Nursing
Cuyahoga Community College
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