Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic
Rashidah Haqq

Rashidah Haqq

Vancouver,WA

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Overview

20
20
years of professional experience

Work History

Youth Intensive Care Coordination / System of Care Supervisor

Multnomah County
Portland, Oregon
01.2018 - Current
  • Directed and supervised team of 9 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Participated in conferences related to industry trends or organizational developments.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Provided ongoing training to address staff needs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Coached staff members to develop long-term career goals.
  • Maintained positive working relationship with fellow staff and management.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Monitored operations and reviewed records and metrics to understand team performance.
  • Audited company's legal documents to verify compliant policies and procedures.

Medical Social Worker

PeaceHealth Southwest
Vancouver, WA
08.2016 - 07.2018
  • The Clinical Social Worker coordinates the development and implementation of a patient care/treatment plan through use of diagnosis and clinical assessment of psychiatric, chemical dependency and psychosocial needs as they relate to medical and behavioral care needs. Provides disposition and discharge planning, risk assessment, case management, and coordination of services to provide continuity of care.

Program Manager/Functional Family Therapist/Residential Counselor

Juvenile Rehabilitation Administration
, WA
01.2004 - 08.2016
  • Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
  • Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
  • Communicated regularly with external partners to ensure alignment of strategies and goals.
  • Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
  • Provided guidance and support to team members in order to achieve targets within defined deadlines.
  • Analyzed data collected during the course of the program operations and reported results accordingly.
  • Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
  • Facilitated workshops designed to educate stakeholders about best practices for managing programs successfully.
  • Organized events such as conferences or seminars aimed at promoting awareness around specific topics relevant to the organization's mission statement.
  • Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
  • Oversaw program compliance with requirements, schedule and budget.
  • Analyzed and interpreted complex data sets and reports.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Education

Master Of Social Work (MSW) - Multigenerational Practice with Children, Families and Elders

University Of Washington
Seattle, WA
06.2016

Bachelor of Arts - Sociology

University Of Oregon
Eugene, OR
06.2003

Skills

  • Staff Management
  • Process Improvement
  • Complex Problem-Solving
  • Process Monitoring and Improvement
  • Communication
  • Data Analytics
  • Strategic Planning

Affiliations

  • Member of Zeta Phi Beta Sorority Inc.

Certification

  • Qualified Mental Health Professional (QMHP-C) MHACBO exp. 2024

References

David Charles
Regional Administrator
Juvenile Rehabilitation (DCYF)
1949 South State Street
Tacoma, Wa 98405
253.476.7100 | david.charles@dcyf.wa.gov
Relationship
Supervisor at Juvenile Rehabilitation 2009-2016


Theresa Powell
Senior Director, Office of Equity, Diversity and Inclusion
Department of Social and Health Services
1115 Washington St SE
Olympia, Wa 98504
360.902.7999 | Email
Relationship
Mentor/ Co-worker Department of Social and Human Services


Jennifer Campbell
Permanency outcome facilitator
Department of Child, Youth and Families (DCYF)
6860 Capital Blvd, Building 2
Tumwater, Wa 98501
360.972.4586 | Jennifer.campbell@dcyf.wa.gov
Relationship
Friend/ Co-worker at Juvenile Rehabilitation

Timeline

Youth Intensive Care Coordination / System of Care Supervisor

Multnomah County
01.2018 - Current

Medical Social Worker

PeaceHealth Southwest
08.2016 - 07.2018

Program Manager/Functional Family Therapist/Residential Counselor

Juvenile Rehabilitation Administration
01.2004 - 08.2016

Master Of Social Work (MSW) - Multigenerational Practice with Children, Families and Elders

University Of Washington

Bachelor of Arts - Sociology

University Of Oregon

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Rashidah Haqq