Alexis Clay
Cohoes
Summary
Experienced supervisor with a strong focus on training and mentoring staff. Proven ability to enhance service quality through effective team building and complex problem-solving. Also skilled in staff management, decision-making, and documentation, contributing to improved program effectiveness and enhanced community engagement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor of Community Outreach/Care Coordination
St. Catherine's Center for Children
Albany, NY
01.2025 - Current
- Oversaw daily operations, ensuring compliance with organizational policies and procedures.
- Monitored program effectiveness, implementing improvements to increase service delivery quality.
- Facilitated team meetings, promoting open communication and collaboration among staff members.
- Conduction one on one staff supervision bi-weekly or weekly; depending on the need.
- Supervised and led a team of 5 staff members, ensuring efficient daily operations and high performance.
- Trained and mentored new and existing staff within the department, enhancing performance, consistency, and overall team effectiveness.
- Led performance reviews for staff, fostering professional development and accountability within the team.
- Established partnerships with external agencies to enhance service offerings and community engagement.
Assistant Supervisor of Children's Health Home CM
St. Catherine's Center for Children
Albany, NY
03.2021 - 12.2023
- Supervised daily operations to ensure compliance with safety and regulatory standards.
- Mentored staff on best practices in client care and service delivery.
- Onboarded and trained new staff that were entering the department.
- Monitored program performance, identifying areas for improvement and implementing solutions.
- Conducted regular assessments of staff performance, providing constructive feedback and support.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Submitted documentation and reports to upper management.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Completed all outreach and enrollment within the department.
Senior Care Manager
St. Catherine's Center for Children
Albany, NY
10.2019 - 02.2021
- Monitored client progress, adjusting care plans based on assessments and feedback.
- Evaluated program effectiveness, identifying areas for improvement and strategic enhancements.
- Provided mentorship and training to junior staff on best practices in client care management.
- Provided support to the team regarding any concerns that arose in the department by collaborating, and training.
- Established relationships with community resources to support client access to services.
- Multitasked multiple duties in the position, including; holding a small caseload of 11 and conducting all outreach and enrollment for the Children's Health Home Program.
Health Home Care Manager
St. Catherine's Center for Children
Albany, NY
04.2018 - 09.2019
- Coordinated care plans for diverse client needs, ensuring comprehensive support and resources.
- Monitored client progress through regular assessments; such as the CANS Assessment in order to adjust care strategies as needed.
- Educated families on health management practices, fostering independence and self-care skills.
- Advocated for clients' needs within community resources and healthcare systems to ensure access.
- Streamlined communication between patients, families, and healthcare providers to ensure accurate information exchange.
- Collaborated with interdisciplinary team members for optimal patient outcomes and seamless care transitions.
Housing Specialist
Rehabilitation Support Services
Albany, NY
10.2016 - 03.2018
- Coordinated housing placements to optimize client satisfaction and accessibility.
- Assisted clients in completing housing applications and understanding eligibility requirements.
- Developed individualized service plans to meet diverse client needs effectively.
- Collaborated with community organizations to enhance resource availability for clients.
- Conducted assessments to identify barriers to housing stability and proposed solutions.
- Provided ongoing support and follow-up services to ensure successful transitions into housing.
- Maintained accurate case documentation and records for compliance with agency standards.
Education
Master of Science - Human Services
Capella University
Minneapolis09-2025
Bachelor of Science - Sociology And Social Work
Massachusetts College of Liberal Arts
North Adams, MA05-2016
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Decision-making
- Complex Problem-solving
- Staff development
- Team building
- Processes and procedures
- Documentation and reporting
- Teamwork and collaboration
Certification
Certified High Fidelity Wrap provider
Certified in Child Adolescent and Needs Assessment (CANS)
Timeline
Supervisor of Community Outreach/Care Coordination
St. Catherine's Center for Children
01.2025 - Current
Assistant Supervisor of Children's Health Home CM
St. Catherine's Center for Children
03.2021 - 12.2023
Senior Care Manager
St. Catherine's Center for Children
10.2019 - 02.2021
Health Home Care Manager
St. Catherine's Center for Children
04.2018 - 09.2019
Housing Specialist
Rehabilitation Support Services
10.2016 - 03.2018
Master of Science - Human Services
Capella University
Bachelor of Science - Sociology And Social Work
Massachusetts College of Liberal Arts