Amberlee Slough
Amarillo
Summary
Dynamic leader with proven expertise in staff training and development, and a strong foundation in customer service excellence, honed at Leaf & Bubble and Auntie Anne's Pretzels. Spearheaded strategies enhancing customer satisfaction and operational efficiency, demonstrating exceptional team building and leadership, alongside meticulous adherence to health and safety compliance.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Experienced with barista management, including daily operations and team supervision. Utilizes strong leadership and training skills to ensure consistent quality and service. Track record of enhancing customer satisfaction and streamlining processes to improve efficiency.
Overview
3
3
years of professional experience
Work History
Barista Manager
Leaf & Bubble
01.2023 - Current
- Served customers quickly and efficiently and created strategies to prevent delays.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Shift Leader
Auntie Anne's Pretzels
11.2021 - 01.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
Education
Associate of Applied Science - Surgical Technology
Amarillo College
Amarillo, TX05-2027
Skills
- Customer service
- Cleanliness and organization
- Health and safety compliance
- Staff training and development
- Bank deposits
- Safe food handling
- Shop opening and closing
- Team building and leadership
- Employee management
Timeline
Barista Manager
Leaf & Bubble
01.2023 - Current
Shift Leader
Auntie Anne's Pretzels
11.2021 - 01.2023
Associate of Applied Science - Surgical Technology
Amarillo College