Amberlie Riley
Dallas,TX
Summary
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
State Collection Agency
11.2022 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Hotline Representative/Data QA Specialist
CDC Foundation
12.2021 - 10.2022
- Responding to emails regarding Excelsior Pass information
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions
- Preparing Tiberius Shipment which included contacting providers/facilities regarding Covid-19 vaccines received
- Answer Covid-19 and routine vaccine-related questions from providers, parents, health plans, and the public at large, and make appropriate referrals
- Perform data entry of records submitted to the CIR
- Participate in CIR data quality activities including immunization data corrections, demographic updates, and merging of duplicate records
- Monitored and maintain hotline phone logs in a tracking database
- Perform administrative duties to meet Bureau of Immunization (BOI) objectives
- Implement provider offices with vaccine orders and Vaccine for Children (VFC) Program re-enrollment, and assist with providing education and information about the VFC program and its requirements
- Review data collection by an organization, such as survey responses or customer feedback, to ensure accuracy and completeness
- Identifies errors or inconsistencies in the data and works with the team to correct them
- Analyzes the data to identify trends, such as areas where the organization is excelling or areas for improvement
- Creates reports based on the data collected, such as summaries or detailed analyses, to share with internal or external stakeholders
- Ensures that data is collected and stored securely and follows appropriate data protection regulations
- Collaborate with other team members, such as analysts or IT staff, to ensure that data is collected and analyzed efficiently and accurately
Education
Master of Science - Epidemiology
Jackson State University
Jackson, MS12.2021
Bachelor of Science - Public Health
Mississippi University For Women
Columbus, MS05.2018
Skills
- Microsoft Office proficiency
- SPSS proficiency
- Contact Tracing
- Customer Service
- Inbound Customer Calls
- Data Collection & Reporting
- Health Department Collaboration
- Spreadsheets
- Public Health Education
- Research
- Patient Health Information Access
- Managing Data
Internship
• Contribute to team goals
• Completed environmental scans
• Assisted my supervisor with the worksite wellness programs
• Collaborated with schools to establish School Health Councils, leading to school policy improvements fostering healthy eating and greater levels of physical activity among students
• Assisted my supervisor with the launching of Worksite Wellness programs with public and private organizations, promoting the introduction of healthy vending options and policies allowing employees 30 minutes during each workday for physical activity
• Forged partnerships with regional hospitals to offer free Chronic Disease Self-Management workshops
• Organized and facilitated workshops on fall prevention, stroke awareness, and diabetes self-management at community sites; engaged faith-based communities to establish congregational health ministries
Timeline
Customer Service Representative
State Collection Agency
11.2022 - 01.2023
Hotline Representative/Data QA Specialist
CDC Foundation
12.2021 - 10.2022
Master of Science - Epidemiology
Jackson State University
Bachelor of Science - Public Health
Mississippi University For Women