Amberly Alba
San Antonio,TX
Summary
Motivated Sales Manager and Shift Lead with experience leading teams, increasing sales, and providing strong customer service. Comfortable training new employees, managing day-to-day operations, and handling customer concerns while keeping things running smoothly. Known for staying organized, supporting the team, and creating a positive environment that keeps customers coming back.
Overview
5
5
years of professional experience
Work History
Sales Coordinator, Shift Lead
Big League Car Wash
08.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained cleanliness and organization of display areas to promote products effectively.
- Collaborated with team members to manage inventory levels and restock items as needed.
- Resolved customer issues promptly, maintaining high satisfaction levels through effective communication.
- Assisted in inventory management and restocking, ensuring products were readily available for purchase.
Shift Lead
Quick Quack Car Wash
Corpus Christi, TX
06.2024 - 07.2025
- Supervised daily operations, ensuring team efficiency and adherence to service standards.
- Trained new staff on equipment usage, safety protocols, and customer service techniques.
- Coordinated shift schedules, optimizing staffing levels for peak service times.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Helped store management meet standards of service and quality in daily operations.
Front End Sales Associate
Yolanda’s Cakes
Corpus Christi, TX
08.2021 - 07.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained cleanliness and organization of display areas to promote products effectively.
- Collaborated with team members to manage inventory levels and restock items as needed.
- Resolved customer issues promptly, maintaining high satisfaction levels through effective communication.
- Assisted in inventory management and restocking, ensuring products were readily available for purchase.
Education
Northeast Lakeview College
Universal City, TX06.2028
High School Diploma -
Roy Miller High School
Corpus Christi, TX06.2025
Skills
Customer communication
Data entry
Goals and performance
Strong enthusiasm
Managerial skills
Coaching skills
Territory management
Timeline
Sales Coordinator, Shift Lead
Big League Car Wash
08.2025 - Current
Shift Lead
Quick Quack Car Wash
06.2024 - 07.2025
Front End Sales Associate
Yolanda’s Cakes
08.2021 - 07.2024
Northeast Lakeview College
High School Diploma -
Roy Miller High School