Amberly Hopper

* Lead daily operations for a high-volume restaurant operation with responsibility for overall profitability, staffing, guest experience, and operational performance.

* Manage and mentor front-of-house and back-of-house leadership teams while fostering accountability, consistency, and strong workplace culture.

* Oversee labor management, inventory controls, food cost analysis, scheduling, and operational budgeting to maximize financial performance.

* Implemented operational systems and SOPs that improved service standards, team efficiency, and guest satisfaction scores.

* Collaborate directly with ownership and senior leadership on business strategy, staffing initiatives, operational improvements, and growth opportunities.

* Successfully increased operational efficiency while maintaining high-quality service and hospitality standards in a fast-paced environment.

* Lead recruitment, onboarding, and leadership development initiatives that strengthened retention and internal promotion opportunities.

* Coordinate vendor relations, purchasing programs, and inventory management to support profitability goals.

* Assisted in overseeing all aspects of restaurant operations including staffing, guest relations, inventory management, scheduling, and financial reporting.

* Supported General Manager in achieving operational and financial goals while maintaining service and quality standards.

* Supervised FOH and BOH teams in high-volume environments with focus on efficiency, consistency, and employee development.

* Assisted with labor forecasting, food cost management, and operational planning initiatives.

* Maintained compliance with health, sanitation, and safety regulations.

* Helped execute restaurant promotions, menu rollouts, and special events.

* Managed day-to-day restaurant and kitchen operations including staff supervision, food quality, inventory control, and guest satisfaction.

* Trained and developed staff on operational procedures, hospitality standards, and team performance expectations.

* Assisted ownership with operational improvements, scheduling, vendor coordination, and cost management.

* Maintained strong guest relationships and consistently delivered high standards of hospitality service.

• Built a landscape and irrigation business from the ground up to better understand all aspects of business operations and management.
• Created, reviewed, implemented, and utilized professional contracts between company and client.
• Managed and analyzed business accounting software to produce reports needed to ensure financial goals were being met.
• Bid, planned, designed, and installed countless commercial and/or residential projects from grading and drainage to lighting and softscape/hardscape within budget and on time without major accident or injury and in accordance with state law.
• Hired, trained, and led foremen, subcontractors and laborers in necessary tasks associated with landscape and irrigation installation, repair, and remodels.
• Ensured customer satisfaction by owning every job from beginning to end as if it were my own property/project, ensuring that every detail was accounted for from crew neatness and appearance to plant facing and appropriate watering schedules.