Amberly Kritsch
Augusta,GA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant and CPT
Bee Healthy Medical
04.2023 - Current
- Built patient loyalty by smoothly executing training initiatives.
- Educated patients through creative presentations about health and personal benefits of services.
- Informed patients about nutrition, lifestyle issues, and weight control.
- Completed requested injections and blood draws.
- Taught patients about medications, procedures, and care plan instructions
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Collected and documented patient medical information such as blood pressure and weight
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Documented vital signs and health history for patients in clinic and hospital environments
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly
Resolution Mentor
Electrolux Major Appliances
07.2019 - 12.2022
- Applied superior negotiation, communication and conflict management skills to facilitate effective discussions.
- Placed and tracked customer orders.
- Assisted front line agents with questions about product, policies, and resolutions.
- Took customer calls after they escalated to a supervisor request.
Transportation & Logistics Manager
FPL FOOD, LLC
02.2003 - 08.2017
- Direct all transportation activities for domestic freight for 3 manufacturing plants
- Manage multiple functions within organization's Operation Department, including coordination of finished goods, vendor selection and negotiation, and distribution of supplies as needed
- Create and review procedures for distribution to reduce transportation lead times, maximize customer satisfaction, while minimizing freight costs
- Executes performance metric goals and lead root cause analysis to enable continual improvement
- Develop a formal logistics strategy based on changing business needs to optimize supply chain activities; complexity reduction, transport and warehouse optimizations, strategic partnerships, and customer collaborations.
Education
CCMA, CPT - Medical Assisting And Phlebotomy
Breath of Life Training LLC
Martinez, GA04.2023
Skills
- Leadership Skills
- Detailed Instruction
- Critical Thinking
- BLS Certified (AHA)
- Cooperative Attitude
- Injections
- Vital Signs
- Blood Draws
- HIPPA Compliance
- Patient Management
- Record Keeping
- Infection Control
- Medical Records Management
- Electronic Health Records
- Pulse Oximetry
- Exam Room Preparation
- Medical Histories and Vital Statistics
- Patient Scheduling
Certification
- CCMA - Certified Clinical Medical Assistant
- CPT - Certified Phlebotomy Technician
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best way out is always through.
Robert Frost
Timeline
Certified Medical Assistant and CPT
Bee Healthy Medical
04.2023 - Current
Resolution Mentor
Electrolux Major Appliances
07.2019 - 12.2022
Transportation & Logistics Manager
FPL FOOD, LLC
02.2003 - 08.2017
CCMA, CPT - Medical Assisting And Phlebotomy
Breath of Life Training LLC
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