Amberly Mills
Indianapolis,IN
Summary
Dedicated caregiver with experience at HomeCare Connections LLC, enhancing client well-being through compassionate care and effective communication. Proven ability to streamline processes and improve patient satisfaction as a Patient Service Representative at Johnson Memorial Health. Skilled in HIPAA compliance and relationship building, ensuring high-quality support and care.
Offering nurturing and supportive disposition, eager to learn and develop in caregiving environment. Brings willingness to quickly acquire essential patient care techniques and communication skills. Ready to use and develop empathy and organizational skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Riley Hospital for Children
10.2025 - Current
- Monitored patient vital signs and reported changes to nursing staff, ensuring timely interventions.
- Assisted in daily patient care activities, fostering a supportive environment for recovery.
- Facilitated communication between patients and healthcare professionals, enhancing care coordination.
- Maintained cleanliness and organization of patient areas, contributing to infection control standards.
- Documented patient information accurately in electronic health records, ensuring compliance with regulations.
Caregiver
HomeCare Connections LLC
11.2023 - Current
- Assisted clients with daily living activities to promote independence and well-being.
- Provided companionship and emotional support to enhance client quality of life.
- Maintained a clean and safe environment by following health and safety protocols.
- Collaborated with healthcare professionals to implement care plans effectively.
- Documented care activities accurately for compliance with regulatory standards.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Patient Service Representative
Johnson Memorial Health
05.2023 - 10.2023
- Assisted patients with scheduling appointments and managing inquiries effectively.
- Streamlined patient registration processes to enhance workflow efficiency.
- Collaborated with healthcare providers to ensure accurate patient information management.
- Addressed patient concerns and resolved issues to improve satisfaction levels.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
Education
High School Diploma -
The Excel Center
Indianapolis, IN04-2023
Skills
- HIPAA Compliance
- Strong Oral and Written Communication
- Proofreading
- Interpersonal Communication
- Strong Organization
- Medical Terminology
- Problem Solving
- Compassionate Client Care
- Multitasking and organization
- Relationship building
Certification
- Emergency Telecommunicator
- Basic Life Support (AHA)
- Certified Clinical Medical Assistant
Timeline
Patient Care Technician
Riley Hospital for Children
10.2025 - Current
Caregiver
HomeCare Connections LLC
11.2023 - Current
Patient Service Representative
Johnson Memorial Health
05.2023 - 10.2023
High School Diploma -
The Excel Center