Jaleria Hooker
Gainesville
Summary
Dedicated Certified Nursing Assistant experienced in long-term care, assisted living, and rehabilitation environments. Skilled in vital sign monitoring, patient hygiene support, and medication administration. Proven ability to enhance patient satisfaction and quality of care through strong relationship-building with patients and families.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Hca North Florida Hospital
Gainesville
11.2022 - Current
- Assisted nursing staff with patient care and daily activities.
- Monitored vital signs and documented changes in patient conditions.
- Collaborated with healthcare team to develop effective care plans.
- Maintained cleanliness and organization of patient rooms and equipment.
- Educated patients on health management and recovery processes.
- Managed inventory of medical supplies and ensured availability for staff use.
- Supported patients during mobility exercises and rehabilitation activities.
- Communicated effectively with patients to address concerns and provide comfort.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided direct patient care and assistance to healthcare team members.
- Assisted with patient admissions, discharges and transfers.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Helped create a safe environment by following infection control policies.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Provided emotional support for patients and families during difficult times.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Instructed new employees on proper techniques of performing daily tasks.
- Planned and served meals and snacks to patients according to prescribed diets.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
CNA
Gale Healthcare
Gainesville
10.2020 - Current
- Assisted patients with daily living activities and personal care routines.
- Monitored patient vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization of patient rooms and shared spaces.
- Communicated effectively with patients, families, and healthcare team members.
- Documented patient care and observations accurately in electronic health records.
Environmental Services Housekeeper
Shands Hospital
Gainesville
11.2021 - 10.2022
- Maintained cleanliness in patient rooms and common areas to promote safety.
- Disinfected high-touch surfaces to reduce the spread of infections.
- Restocked supplies in patient care areas to ensure availability at all times.
- Operated cleaning equipment following hospital protocols for efficiency.
- Collaborated with nursing staff to meet specific cleaning needs promptly.
- Reported maintenance issues to ensure a safe environment for patients and staff.
- Followed safety protocols while handling hazardous materials during cleaning tasks.
- Trained new staff on proper cleaning procedures and hospital standards.
CNA
Plaza Healthcare
Gainesville
06.2021 - 11.2021
- Monitored patient vital signs and reported changes to nursing staff.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Assisted patients with daily living activities and personal care routines.
- Facilitated patient mobility using proper transfer techniques and equipment.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Supported rehabilitation exercises under the guidance of physical therapists.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Reported changes in patient conditions to registered nurse or physician.
- Communicated effectively with patients, families, and healthcare team members.
- Answered patient call lights promptly and responded to requests appropriately.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Documented patient care and observations accurately in electronic health records.
- Participated in training new staff on caregiving protocols and procedures.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
Food Service Worker
Shands Hospital
Gainesville
12.2020 - 01.2021
- Prepared and served meals in accordance with hospital dietary guidelines.
- Maintained cleanliness and organization of kitchen and dining areas.
- Supported inventory management of food supplies and equipment to maintain optimal stock levels.
- Collaborated with team members to ensure efficient meal service during peak hours.
- Delivered patient meals promptly while addressing specific dietary needs.
- Supported food safety practices by monitoring temperature and sanitation standards.
- Interacted with patients to assess and enhance satisfaction with meal offerings and service.
- Operated kitchen equipment safely and effectively during food preparation tasks.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Operated cash register to process cash, check, and credit card transactions.
- Set up, restocked and cleaned dining areas.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Adhered to staff performance and service standards to ensure consistent, positive customer experiences.
- Welcomed customers at dining entrance with a friendly smile.
Team Leader
Aramark
Gainesville
01.2016 - 06.2019
- Coordinated daily operations for food service and hospitality teams.
- Managed staff schedules to optimize coverage and enhance service quality.
- Delegated daily tasks to team members to optimize group productivity.
- Trained new employees on safety protocols and operational procedures.
- Led regular staff meetings to align team goals and expectations.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Implemented process improvements that streamlined workflows in service areas.
- Monitored inventory levels and ordered supplies as needed for efficiency.
- Assisted with quality control checks to maintain high standards of service delivery.
- Resolved customer complaints through effective communication and problem-solving skills.
Education
Eastside High School
Gainesville, FloridaSkills
- Food safety
- Meal preparation
- Cash handling
- Customer service
- Order accuracy
- Sanitation practices
- Covid-19 safety protocols
- Sanitation standards compliance
- Inventory management
- Complaint resolution
- Workflow optimization
- Time management
- Effective communication
- Employee training
- Patient engagement
- Team leadership
- Quality control
- Process improvement
- Multitasking and organization
- Conflict resolution
- Problem solving
- Complex problem solving
- Critical thinking
- Physical stamina
- Cultural sensitivity
- Patient care
- Mobility assistance
- Patient hygiene assistance
- Bathing assistance
- Wound care
- Medication assistance
- Medication administration
- Basic life support
- Vital sign monitoring
- Infection control
- Infection control practices
- Emotional support
- Maintaining confidentiality
- Electronic records management
- HIPAA compliance
- Staff training
- End-of-life care
- HIPAA compliance
Certification
- Certified nursing assistant
- CPR
- Phlebotomist
References
References available upon request.
Timeline
Patient Care Technician
Hca North Florida Hospital
11.2022 - Current
Environmental Services Housekeeper
Shands Hospital
11.2021 - 10.2022
CNA
Plaza Healthcare
06.2021 - 11.2021
Food Service Worker
Shands Hospital
12.2020 - 01.2021
CNA
Gale Healthcare
10.2020 - Current
Team Leader
Aramark
01.2016 - 06.2019
Eastside High School