Justine Jeack
Butler,PA
Summary
Detail-oriented healthcare professional with experience providing compassionate care to patients, maintaining accurate medical documentation, and delivering exceptional customer service in fast-paced healthcare environments. Skilled in patient communication, electronic documentation, HIPAA compliance, and collaborating with interdisciplinary teams. Dedicated to creating a positive patient experience while ensuring accuracy, efficiency, and confidentiality.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Patient Care Technician
AHN West Penn Hospital
05.2026 - Current
- Collected and documented vital signs to monitor and assess patient conditions effectively.
- collaborated with nurses, physicians, and other healthcare professionals to ensure quality patient care.
- Documented patient information in Electronic Machine Record to ensure accurate and comprehensive patient profiles.
- Ensured compliance with AHN policies and HIPAA regulations to protect patient confidentiality and integrity.
Drug and Alcohol Counselor
The Academy Schools
Butler, PA
03.2024 - 12.2024
- Fostered trust with clients and families to improve therapeutic engagement. with clients and families, through compassionate communication.
- Coordinated communication with multidisciplinary teams and outside providers to enhance comprehensive client care.
- Recorded behavioral data to monitor client progress and inform therapeutic interventions.
- Maintained detailed, confidential client records to ensure compliance and support individualized treatment plans.
Customer Service Lead
Starbucks
Philadelphia, PA
01.2017 - 01.2024
- Trained and mentored new team members on customer service standards.
- Resolved customer complaints by providing effective solutions and support.
- Coordinated team schedules to enhance staff coverage and support customer service needs.
- Balanced multiple responsibilities to ensure smooth operations and customer satisfaction.
Education
Master of Science - Industrial And Organizational Psychology
Capella University
01-2028
Bachelor of Arts - Psychology
Arizona State University
05-2024
Skills
- Electronic Medical Records (EMR)
- HIPAA Compliance
- Data entry
- Customer Service
- Communication
- Time Management
- Flexibility / Adaptability
- Conflict resolution
- Conflict Resolution
- HIPAA Compliance
Languages
English
Native/ Bilingual
Swahili
Native/ Bilingual
Certification
- BLS- AHA
- CPR
Timeline
Patient Care Technician
AHN West Penn Hospital
05.2026 - Current
Drug and Alcohol Counselor
The Academy Schools
03.2024 - 12.2024
Customer Service Lead
Starbucks
01.2017 - 01.2024
Master of Science - Industrial And Organizational Psychology
Capella University
Bachelor of Arts - Psychology
Arizona State University