Ebony Taylor
Jacksonville,FL
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Brooks Rehabilitation Hospital
Jacksonville, FL
05.2023 - Current
- Provided physical support to assist patients with bathing, dressing and toileting.
- Turned and repositioned bedridden patients to prevent bedsores.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Explained treatment procedures to patients and their families.
- Answered patient call signals and signal lights to determine patients' needs.
- Provided direct patient care and assistance to healthcare team members.
- Responded to bell or light signal calls to assist patients with needs.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Recorded patient conditions and vital signs before and after medical operations.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
Medical Secretary
UF Health at Jacksonville
Jacksonville, FL
02.2018 - 01.2024
- Checked patients in and out, answered inbound calls, created and filed patient charts, and completed documents
- Greeted visitors, determined need for visit, interviewed patients, received documents, and scheduled appointments
- Transmitted correspondence and medical records via mail, email, and fax, and operated office equipment
- Maintained confidentiality standards of protected health information in accordance with HIPAA guidelines.
- Answered phone calls to provide assistance, information and medical personnel access.
- Arranged hospital admissions for patients as required.
- Ordered and maintained supply inventory for medical office.
- Performed data entry tasks related to patient information into various databases.
Medical Assistant
Beaches Internal Medicine
Jacksonville, FL
05.2020 - 08.2022
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Inspected equipment to ensure proper working order prior to use on patients.
- Scheduled appointments for patients via phone and in person.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Office Specialist
Baptist Primary Care
Jacksonville, FL
08.2021 - 12.2021
- Answered and directed incoming calls to appropriate personnel.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Delivered messages and ran errands.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Copied, sorted and filed records of office activities and business transactions.
- Answered phone calls and welcomed visitors to office.
- Directed clients and guests to correct departments, rooms, and staff members.
Medical Secretary
Beaches Pain Consultants
Jacksonville, FL
12.2012 - 12.2014
- Fielded inbound phone calls, checked patients in and out, greeted visitors, and charted patient data electronically
- Administered injections, completed documents and forms, and ordered and maintained inventory of supplies
- Received and routed documents, scheduled appointments, and transmitted documents via fax, email, and mail
- Operated office equipment, prepared reports and medical records, took vital signs, and assisted with procedures
- Safeguarded patient confidentiality by making sure protected health information was secured.
Education
Associate of Science Degree - Medical Billing and Coding -
Ultimate Medical Academy
01.2022
Medical Assistant Program -
Concord Career Institute
01.2009
GED -
Florida State College At Jacksonville
Jacksonville, FL01-2009
Skills
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, and POS)
- Workers Compensation Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10 CM HCPCS CPT)
- Medical Billing
- Accounts Receivable
- Vital Signs Monitoring
- Basic Nursing Care
- Specimen Collection
- Patient Education
Additional Skills
MS Excel, MS Word, MS PowerPoint, 30 WPM
Academic Honors
Ultimate Medical Academy Honor Roll
Certification
- BLS/ CPR Certified
Timeline
Patient Care Technician
Brooks Rehabilitation Hospital
05.2023 - Current
Office Specialist
Baptist Primary Care
08.2021 - 12.2021
Medical Assistant
Beaches Internal Medicine
05.2020 - 08.2022
Medical Secretary
UF Health at Jacksonville
02.2018 - 01.2024
Medical Secretary
Beaches Pain Consultants
12.2012 - 12.2014
Associate of Science Degree - Medical Billing and Coding -
Ultimate Medical Academy
Medical Assistant Program -
Concord Career Institute
GED -
Florida State College At Jacksonville
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