Amberlyn Waterhouse
Frederick,MD
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Looking to achieve continued growth in the hospitality industry.
Overview
8
8
years of professional experience
Work History
General Manager
Newport Hospitality Group (Hilton Garden Inn)
Frederick, MD
02.2023 - Current
- Oversaw full operation of a$ 6M asset.
- Oversaw 1.25 million in capital projects during 2023/2024.
- Maintain relations with asset manager representing ownership interests.
- Oversaw a team of 6 directly reporting managers and a team of 50 indirect reports.
- Improved Hilton Stay Experience Score (Overall Experience) to 81.5, exceeding brand average by 5%.
General Manager (Courtyard by Marriott)
Hospitality Ventures Management Group
Atlanta, GA
08.2022 - 01.2023
- Oversaw full operation of a $5M asset.
- Oversaw all departments including Front Office, Food & Beverage, Housekeeping, Sales and Engineering.
- Spearheaded building relationships with competitor hotels to set up walk-rates, overflow accommodations, etc
- Strong focus on building business to help regain lost market share.
General Manager (Courtyard by Marriott)
Newport Hospitality Group
Malvern, PA
02.2021 - 08.2022
- Oversaw full operation of a$ 4.5M asset.
- Managed a team of 5 directly reporting managers and 30 indirect reports.
- Responsible for leading quarterly ownership calls with Asset Manager to discuss overall property performance
- Property attained GSS in the top 300 (25%) of the CY brand.
- Overall flow finished at 70% for 2022.
Assistant General Manager (Courtyard by Marriott)
Newport Hospitality Group
Malvern, PA
10.2019 - 02.2021
- Promoted to larger property due to track record of success as Assistant General Manager
- Provided support and assistance to the General Manager in all aspects of the operation of the hotel
- Oversaw all front office, F&B, and housekeeping operations.
- Managed a team of 2 directly reporting managers and 15 indirect reports.
Assistant General Manager
White Lodging Services (Hilton Garden Inn)
Saratoga Springs, NY
08.2018 - 10.2019
- Provided support and assistance to the General Manager in all aspects of the operation of the hotel
- Ensured Front Office and Housekeeping departments followed Hilton Brand Standards.
- Oversaw a team of 3 directly reporting managers and 15 indirect reports.
- Assisted GM in risk management including safety training, incident reporting, etc.
Assistant General Manager
Wingate by Wyndham
Lake George, NY
03.2017 - 08.2018
- Provided support to GM in overseeing all aspects of hotel operations.
- Scheduling for all departments including front office, breakfast, and housekeeping.
- Recruiting, onboarding, and training for all front office staff.
- Placed weekly breakfast orders/conducted inventories.
- Handled all cash, prepared deposits, monitored safe access.
Sales Manager
Wingate by Wyndham
Lake George, NY
02.2016 - 03.2017
- Formulated contracts, reports, letters, and proposals for group clients.
- Designed BEOs to notify all departments of upcoming events.
- Generated packages to advertise property and maximize revenue.
- Assisted in setting and inputting rate strategies for the property.
- Managed various social media platforms, conducted meetings / functions, and responded to guest reviews.
Education
High School Diploma -
Lake George Junior-Senior High School
Lake George, NY06-2013
Skills
- Hilton GM Certification
- Certified Food Manager (ServeSafe)
- OneYield and GRO/R&I Certification
- Capital Project Management
- Budgeting & Forecasting
- Food & Beverage Management
- Revenue & Profit Growth
- Accounting
- Cost Control & Reduction
- Performance Evaluation
- Sales & Marketing Leadership
References
References available upon request.
Timeline
General Manager
Newport Hospitality Group (Hilton Garden Inn)
02.2023 - Current
General Manager (Courtyard by Marriott)
Hospitality Ventures Management Group
08.2022 - 01.2023
General Manager (Courtyard by Marriott)
Newport Hospitality Group
02.2021 - 08.2022
Assistant General Manager (Courtyard by Marriott)
Newport Hospitality Group
10.2019 - 02.2021
Assistant General Manager
White Lodging Services (Hilton Garden Inn)
08.2018 - 10.2019
Assistant General Manager
Wingate by Wyndham
03.2017 - 08.2018
Sales Manager
Wingate by Wyndham
02.2016 - 03.2017
High School Diploma -
Lake George Junior-Senior High School
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