Mazin Almaksood
Summary
Dynamic hospitality leader with extensive experience with Marriott / Hilton, driving $15M in revenue through strategic operational improvements and exceptional guest satisfaction. Expert in food and beverage management and staff training, fostering a culture of engagement and high performance. Proven track record in budgeting and cost control, enhancing profitability while maintaining quality standards.
Overview
6
6
years of professional experience
Work History
Complex General Manager
Marriott Pere Marquette / Courtyard
10.2022 - Current
- 404-room full-service Marriott and Courtyard complex.
- Managed $15 million in topline revenue, including banquet F&B and restaurant sales.
- Collaborated directly with renovation contractors for Courtyard Hotels.
- Improved hotel customer satisfaction score from 65 to 87 on the GSS.
- Led and supervised a team of 130 to 145 staff members across multiple departments.
- Oversaw the operation of the hotel's restaurant, Fox & Ford, which completed a full renovation.
- Managed financial operations, including budgeting, forecasting, cost control, and expense management, for both the hotel and food and beverage operations.
- Participated in community projects to help promote the hotel.
General Manager
Hilton Garden Inn Hotel
11.2021 - 10.2022
- Directed daily operations of a 245-room, full-service property, focusing on delivering exceptional guest service, and operational excellence.
- Delegated to drive revenue growth by successfully bringing in business from Delta and United Airlines, resulting in 4,000 room nights booked.
- Conducted comprehensive staff training and development programs, improving team performance and overall customer satisfaction from red to clear.
- Ensuring that all staff members adopted and upheld the organization's high service standards.
Director of Operations
Hilton
06.2019 - 11.2021
- Directed day-to-day operations of a 606-room, full-service property.
- Managed a large team of staff across various departments, including the front desk, housekeeping, food and beverage, and maintenance, ensuring smooth operations and high service standards.
- Evaluate levels of guest satisfaction, and monitor trends, with a focus on continuous improvement.
Education
Graduated - Hotel And Club Management, Service Operations, And Hospitality System And Leadership
Lebanon University
Skills
- Operational Audits
- M3/Profitsword proficiency
- Certifications, executive excellence, Marriott GM
- Fosse OnQ Opera Fpms expertise
- Quore/HE/UKG
- Leadership, Hilton
Full Service Hotel General Manager
.
Timeline
Complex General Manager
Marriott Pere Marquette / Courtyard
10.2022 - Current
General Manager
Hilton Garden Inn Hotel
11.2021 - 10.2022
Director of Operations
Hilton
06.2019 - 11.2021
Graduated - Hotel And Club Management, Service Operations, And Hospitality System And Leadership
Lebanon University
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