Amberlyn Wilkinson
Lumberton,NC
Summary
Highly-skilled phlebotomist with five years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Phlebotomist
UNC Health Southeastern
09.2022 - 03.2023
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Patient Service Representative
Mako Medical Laboratories
08.2021 - 09.2022
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Handled customer service inquiries in person, via telephone and through email.
Home Health Aide
Gt Independence
01.2018 - 08.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Followed nutritional plans to prepare optimal meals.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Cashier
Foodlion
09.2017 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Head Cook and Cashier
Orrum General Store And Grill
10.2015 - 09.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree - Phlebotomy
Robeson Community College
12.2018
High School Diploma -
Bladen Community College
05.2018
Skills
- Quality Control Guidelines
- Proper Storage Procedures
- Stress Management
- Quality Control
- Health Education
- Tracking Specimens
- Staff Management
- Time Management
- Sanitation and Sterilization
- Drawing Blood
- Specimen Labeling Procedures
- Manual and Finger Dexterity
- Specimen Collection
- Patient Confidentiality
- Data Recording
- Venipuncture and Capillary Puncture
- Specimen Transport
- Sharps Disposal
- Biohazard Waste Disposal
- Heel Sticks
- Epic Software
- Saline Flushes
- Blood Cultures
- Package Specimens
- Urinalysis Testing
Certification
- PT - Phlebotomy Technician
Timeline
Phlebotomist
UNC Health Southeastern
09.2022 - 03.2023
Patient Service Representative
Mako Medical Laboratories
08.2021 - 09.2022
Home Health Aide
Gt Independence
01.2018 - 08.2021
Cashier
Foodlion
09.2017 - 01.2018
Head Cook and Cashier
Orrum General Store And Grill
10.2015 - 09.2017
No Degree - Phlebotomy
Robeson Community College
High School Diploma -
Bladen Community College