Hi, I’m
Amber M Furtado
BURLINGAME,CA
Summary
An accomplished team leader with 20 years of retail account management and customer service experience, with a strong work ethic and passionate drive to succeed. A skilled communicator able to establish rapport among clients and team members to create a positive environment with a focus on the highest standards of customer service and goal achievement.
Overview
7
years of professional experience
Work History
Kiehl's Since 1851
Store Manager
05.2015 - 12.2020
Job overview
- Led store to achieve status as a million dollar door
- Led store with highest customer service standards, with a Net Promoter Score of 96 in a a goal driven, positive environment
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- First manager in fleet to execute online live skincare consultations, weekly shifts at kiehls.com for live chat customer support and sales focused on building a healthy skincare routine
Kiehl's
Assistant Store Manager
09.2013 - 05.2015
Job overview
- Led team in areas of education and customer service standards, resulting in making achieving plan, on-going coaching the team in reaching
- KPIs, sought partners hips with community organizations to create brand awareness and continue Kiel's tradition of altruism
Education
Norte Dame de Namur University
M.A from Clinical Psychology
University Overview
Summa Cum Laude
Menlo College
B.A. from Business Management / Psychology
University Overview
Magna Cum Laude
Skills
- Omni Channel experienced
- Live Chat customer sales and support trained
- Operations management
- Time management skills
- Training and development
- Excellent communicator
- Microsoft Office
- Positive learning processes
- Sales Expertise
- Time Management
- Product Merchandising
- Customer Response
- Cash Management
Timeline
Store Manager
Kiehl's Since 1851
05.2015 - 12.2020
Assistant Store Manager
Kiehl's
09.2013 - 05.2015
Norte Dame de Namur University
M.A from Clinical Psychology
Menlo College
B.A. from Business Management / Psychology
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