Summary
Overview
Work History
Education
Skills
Timeline
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Michele Vorms

Queens

Summary

Excellent communication, resourceful and energetic team player. Adaptable, encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Full Time Keyholder

Kiehl's Since 1851
10.2015 - 08.2023
  • Demonstrate fundamental product knowledge (features, benefits, usage) and application techniques
  • Provide service and education through consultations
  • Schedule, validate and stocking inventory
  • Support daily operations at point of sales (POS) activities
  • Ensured compliance with company policies and procedures
  • Maintain the counter/store quality and merchandising: maintaining appearance and cleanliness
  • Perform opening and closing procedures for the store
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Coordinated promotional events, driving foot traffic to the store and boosting sales revenue.

Student Esthetician

Aveda Institute of New York
01.2018 - 11.2018
  • Improved client satisfaction by providing personalized skincare treatments and recommendations.
  • Gained hands-on experience in various facial treatments, enhancing clients' skin health and appearance.
  • Business development, chemistry & production.
  • Demonstrated proficiency in waxing services, providing smooth results while minimizing discomfort for clients.
  • Maintained strict adherence to sanitation guidelines, ensuring a safe and hygienic environment for all clients.
  • Developed strong interpersonal skills by effectively communicating with diverse clientele regarding their desired esthetic outcomes.
  • Demonstrated exceptional time management skills by consistently completing treatments within the allotted timeframe without compromising client experience.

Sales Associate

L'Occitane en Provence
09.2014 - 06.2015
  • Greet customers, offer refreshments
  • Answer phones, custom gift wrapping
  • Facials services, hand treatments, demonstrate skincare products
  • Maintain and develop VIP rewards program
  • Leaseline to drive sales.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.

Education

Aveda Institute of New York
11.2018

Bayside High School
01.2009

Skills

  • Proficient in Microsoft Word
  • Microsoft Powerpoint
  • Excel
  • Adobe Photoshop
  • Adobe Illustrator
  • Mac
  • Customer Service
  • Training and mentoring
  • Multitasking and Prioritizing
  • Problem Anticipation and Resolution
  • Goal Setting and Achievement
  • Strategic selling

Timeline

Student Esthetician

Aveda Institute of New York
01.2018 - 11.2018

Full Time Keyholder

Kiehl's Since 1851
10.2015 - 08.2023

Sales Associate

L'Occitane en Provence
09.2014 - 06.2015

Aveda Institute of New York

Bayside High School

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Michele Vorms