Bethany Grannan
Fort Walton Beach,FL
Summary
Proven track record in elevating customer experience and sales at Clarks Bostonian Outlet, adept in staff training and inventory monitoring. Spearheaded team to surpass sales targets through exceptional service management and strategic stock oversight. Demonstrates strong cash handling accuracy and a commitment to workplace safety, enhancing store operations and customer loyalty. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling. Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
11
11
years of professional experience
Work History
Full Time Keyholder
Clarks Bostonian Outlet
05.2021 - 07.2024
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Sales Associate
Torrid
08.2020 - 01.2022
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Part Time Keyholder
Justice Tween Brands
05.2017 - 08.2020
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Implemented loss prevention strategies to minimize store shrinkage.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Sales Associate
Justice Tween Brands
11.2013 - 05.2017
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Fort Walton Beach High School
Fort Walton Beach, FL07.2012
Skills
- Customer Service Management
- Staff Oversight
- Workplace Safety
- Staff Training
- Bank Deposits
- Store maintenance
- Inventory Monitoring
- Cash Handling Accuracy
- Product ordering
- Customer Service
- Daily Reporting
Timeline
Full Time Keyholder
Clarks Bostonian Outlet
05.2021 - 07.2024
Sales Associate
Torrid
08.2020 - 01.2022
Part Time Keyholder
Justice Tween Brands
05.2017 - 08.2020
Sales Associate
Justice Tween Brands
11.2013 - 05.2017
High School Diploma -
Fort Walton Beach High School
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