- Sabbath
-Art
-Swim
-Jesus
-Loving humanity
Amber Marie McGovern
Sacramento,CA
Summary
Compassionate professional skilled in crisis intervention and multicultural competence. Experience in conducting comprehensive assessments and collaborating with community organizations to address diverse client needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Human Services Specialist II
Sacramento County Department Human Assistance
Sacramento, CA
07.2015 - 06.2023
- Conducted comprehensive assessments to determine client eligibility for assistance programs.
- Developed individualized service plans to address diverse client needs and barriers.
- Facilitated workshops to educate clients on available resources and self-sufficiency strategies.
- Collaborated with community organizations to enhance service delivery and resource sharing.
- Monitored case progress and provided ongoing support to ensure client engagement and compliance.
- Trained new staff on policies, procedures, and effective case management techniques.
- Led initiatives to streamline processes, improving response times for client services and inquiries.
- Processed applications and followed strict procedures to keep sensitive data confidential.
- Met with clients to conduct assessments of current situations and establish what needs to address.
- Maintained accurate case documentation, ensuring compliance with regulatory requirements and agency policies.
- Provided crisis intervention services, deescalating tense situations and connecting individuals to appropriate support systems.
- Trained volunteers in various capacities, enhancing overall program impact through expanded service offerings.
- Kept and established comprehensive case files to support proper documentation and record retention.
- Understood and recognized signs of physical and substance abuse patterns and other debilitating circumstances.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Interviewed applicants for services and supported application completion as necessary.
- Acted as mandatory reporter of abuse.
- Assessed barriers, strengths and needs of each family and worked quickly to remediate.
- Maintained heavy caseload of approximately 150 cases by utilizing effective time management and organizational skills.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Evaluated eligibility for various assistance programs, ensuring compliance with regulations and guidelines.
- Monitored ongoing cases for compliance and timely renewals, minimizing potential lapses in service delivery.
- Collaborated with cross-functional teams to resolve complex eligibility issues, ensuring client satisfaction.
Intervention Specialist Intern/ ASP/RSP
Riverview Middle School, River Delta Unified
Rio Vista, CA
01.2011 - 06.2013
- Developed individualized education plans to support diverse student needs.
- Collaborated with teachers to implement effective intervention strategies.
- Shadowed students to studies of interest.
- Implemented independent plans for 14 students, to improve overall GPA by 2.0 or more.
- After year one, I was also used to float and cover after school activities and the RSP, special eduction class.
Sales Coordinator
Sleep Train Mattress Centers
Vacaville, CA
07.2008 - 11.2010
- Supported sales team by generating reports on performance metrics and trends.
- Achieved sales targets consistently by implementing effective sales strategies and techniques.
- Key holder to locations in Vallejo, Vacaville, Hayward, Walnut Creek and Antioch.
- Left employer when spouse became deployed and I returned to college.
Education
Associate of Science - Human Services
Solano Community College
Fairfield, CA05-2014
Skills
- Written and verbal communication
- Client needs assessments
- Interviewing skills
- Multicultural competence
- Ethical practice
- Training delivery
- Data analysis
- Public assistance programs
- Client support and assistance
- Client assessment
- Leadership development
- Complaint handling
Certification
- Certified Human Services Specialist. Awarded 2014
- Grief Counseling Training - Taken 2025
- Safety
- Airborne and Blood Born illness
Interests
Timeline
Human Services Specialist II
Sacramento County Department Human Assistance
07.2015 - 06.2023
Intervention Specialist Intern/ ASP/RSP
Riverview Middle School, River Delta Unified
01.2011 - 06.2013
Sales Coordinator
Sleep Train Mattress Centers
07.2008 - 11.2010
Associate of Science - Human Services
Solano Community College