Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Murray

Orrville

Summary

Dynamic customer service professional with proven success at Touchpoint Contact Center, consistently exceeding performance metrics. Skilled in active listening and critical thinking, adept at managing high call volumes while ensuring customer satisfaction. Experienced in data entry and technical support, committed to enhancing customer experiences through effective communication and problem-solving.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Touchpoint Contact Center
03.2017 - 02.2026
  • Cordinated vehicle pick up for major insurance companies
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.

Customer Service Representative

StarTek
04.2016 - 12.2016
  • Provided technical support for hardware and software issues, ensuring timely resolution of customer inquiries.
  • Participated in continuous training programs to stay current with the latest industry trends and technological advancements affecting our customers'' needs.
  • Managed high-volume inbound calls, ensuring customer satisfaction and issue resolution.

Restaurant Waiter

Stake N Shake
04.2014 - 05.2016
  • Delivered exceptional customer service to enhance dining experiences.
  • Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
  • Managed multiple tables efficiently in high-volume environments.
  • Trained new team members on service standards and operational procedures.

Education

No Degree - Middle School Education

BYU Idaho
Rexburg, ID

High School Diploma -

Crestview High School
Ashland, OH
05-2009

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience

Timeline

Customer Service Representative

Touchpoint Contact Center
03.2017 - 02.2026

Customer Service Representative

StarTek
04.2016 - 12.2016

Restaurant Waiter

Stake N Shake
04.2014 - 05.2016

No Degree - Middle School Education

BYU Idaho

High School Diploma -

Crestview High School