Amber R Cornelius
Spokane Valley,WA
Summary
Accomplished Branch Manager with a proven track record at Ferguson Enterprises LLC, enhancing branch productivity and sales through effective team supervision and process improvement. Skilled in coaching, conflict resolution, and customer service, I excel in developing talent and expanding customer relationships. Achieved significant sales growth by leveraging strong decision-making and excellent work ethic.
Overview
11
11
years of professional experience
Work History
Branch Manager
Ferguson Enterprises LLC
Spokane, WA
10.2015 - Current
- Maintained friendly and professional customer interactions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Engaged employees in business processes with positive motivational techniques.
- Assessed employee performance and developed improvement plans.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Resolved various issues impacting sales management and business operations.
- Consulted customers to boost product sales and services.
Customer Service Cashier
Fighting Creek Market
Coeur D'Alene, ID
05.2013 - 08.2015
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
High School Diploma -
Post Falls High School
Post Falls, ID06.2008
Skills
- Work Prioritization
- Process Improvement
- Coaching and Mentoring
- Customer Service
- Performance Reviews
- Branch Operations Management
- Employee Development
- Verbal/written communication
- Excellent time management skills
- Team Supervision
- Friendly
- Conflict Resolution
- Approachable
- Decision-Making
- Strong team-builder
- Excellent work ethic
- Goals and performance
Timeline
Branch Manager
Ferguson Enterprises LLC
10.2015 - Current
Customer Service Cashier
Fighting Creek Market
05.2013 - 08.2015
High School Diploma -
Post Falls High School