Amber Renee Dusenberry
Lewisville
Summary
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
3
3
years of professional experience
Work History
Epic Trainer
Better Health
06.2024 - 04.2025
- Created a central repository for training resources.
- Ensured a smooth Go-Live process for five locations.
- Analyzed post-go-live performance metrics.
- Tailored training for sixty employees.
- Provided remote training to healthcare staff.
- Ensured training reflected the latest updates and features.
- Spearheaded a multi-site Epic classroom training series.
- Worked closely with IT and clinical leadership.
Medical Assistant Planned
Planned Parenthood
06.2023 - 04.2025
- Assisted in patient assessments and documentation, contributing to improved treatment plans and streamlined care delivery.
- Maintained organized patient records and schedules, enhancing operational efficiency and reducing appointment delays.
- Coordinated with healthcare teams to facilitate effective communication, fostering a cohesive environment for patient care.
- Provided empathetic patient care, enhancing trust and comfort during procedures, and improving patient satisfaction scores.
- Streamlined patient assessment processes, resulting in quicker documentation and more effective treatment plans.
Health Center Assistant
Planned Parenthood
06.2023 - 04.2025
- Facilitated communication between healthcare teams.
- Ensured timely patient care.
- Effectively communicated test results to patients.
- Ensured smooth and timely patient referrals.
- Helped screen patients.
- Maintained tact and professionalism.
- Initiated patient follow-up calls.
- Utilized calls and emails for reminders.
- Ensured compliance with HIPAA regulations.
Referral Appointment Clerk
Mercy Cardiovascular
04.2022 - 06.2023
- Adhered to medical guidelines.
- Identified outdated referral instructions.
- Improved doctor-patient match efficiency.
- Increased utilization of online appointment systems.
- Utilized communication and interpersonal skills.
- Navigated complex patient insurance queries.
- Addressed patients’ needs.
Medical Receptionist
Mercy Cardiovascular
03.2022 - 06.2023
- Coordinated care and communication.
- Improved patient handling procedures.
- Ensured follow-up appointments occurred on time.
- Collaborated with external medical specialists.
- Triaged phone calls effectively.
- Forwarded calls to medical staff.
- Handled patient inquiries.
- Worked closely with healthcare providers.
- Optimized appointment scheduling
Surgical Scheduler
Mercy Cardiovascular
03.2022 - 06.2023
- Analyzed scheduling trends.
- Collaborated with transport teams.
- Proactively resolved scheduling conflicts.
- Collaborated with surgeons and administrative staff.
- Coordinated responses to emergent schedule changes.
- Ensured surgeries were scheduled based on urgency.
- Addressed patient conflicts.
- Effectively scheduled surgeries.
- Maintained scheduled surgeries during absences.
- Adapted to changes in schedules.
Insurance Verifier
Mercy Health
03.2022 - 06.2023
- Updated patient data promptly.
- Managed claims escalations.
- Investigated insurance coverage disputes.
- Reviewed insurance authorizations for accuracy.
- Communicated coverage details to patients.
- Ensured compliance with patient privacy laws.
- Ensured smooth admission processes for new patients.
Skills
- Vital sign monitoring
- Patient scheduling
- HIPAA compliance
- Medical terminology knowledge
- Patient-focused care
- Phlebotomy
- CPR
- Appointment setting
Timeline
Epic Trainer
Better Health
06.2024 - 04.2025
Medical Assistant Planned
Planned Parenthood
06.2023 - 04.2025
Health Center Assistant
Planned Parenthood
06.2023 - 04.2025
Referral Appointment Clerk
Mercy Cardiovascular
04.2022 - 06.2023
Medical Receptionist
Mercy Cardiovascular
03.2022 - 06.2023
Surgical Scheduler
Mercy Cardiovascular
03.2022 - 06.2023
Insurance Verifier
Mercy Health
03.2022 - 06.2023
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