Amber Renee Herzog
Dover Dodge
Landing,NJ
Work Preference
Work Type
Full Time
Location Preference
On-Site
Location:
Landing, NJMorristown, NJEast Hanover, NJ
Open to relocation:
Yes
Minimum Desired Compensation
$75000/yr
Important To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPaid time off401k matchPaid sick leaveStock Options / Equity / Profit Sharing
1
Certification
25
Years of experience
Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Work History
Service Advisor
3 Years 3 Months- Consulted customers to identify vehicle concerns and recommended appropriate repair services.
- Explained maintenance recommendations, estimates, and repair timelines to customers.
- Wrote accurate repair orders and verified customer information for service processing.
- Coordinated technician workflows to support efficient service bay scheduling.
- Managed appointment scheduling and updated customers on vehicle status throughout service visits.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
Assistant Manager
4 Years- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Cultivated loyal customer base by proactively managing team customer service strategies, enhancing overall satisfaction.
- Established objectives to offer team members clear a clear roadmap to help the company achieve overall goals.
- Guided promotion and brand loyalty initiatives to strengthen relationships with customers.
- Assisted in creating employee schedules to ensure adequate coverage. and delegating assignments to meet coverage and service demands.
- Provided input on hiring decisions to enhance team performance. to increase company's productivity and profitability with quality workers.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Reviewed sales and gross profit report to assess company efficiency.
- Mentored team members to enhance professional development and accountability in workplace.
- Launched new products and services, expanded marketing efforts, and enhanced customer service to increase sales.
Assistant Manager/Team Leader
3 Years- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Assisted in planning employee schedules to ensure adequate coverage. and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
- Mentored team members to enhance professional development and accountability in workplace.
- Mentored team members to enhance professional development and accountability in the workplace.
- Developed a strategy to increase sales and drive profits.
- Monitored cash intake and deposit records to enhance accuracy and address discrepancies.
- Provided hiring recommendations to enhance team productivity. to increase the company's productivity and profitability with quality workers.
- Developed an organizational structure to outline and direct rules, roles and responsibilities.
- Created employee schedules to match staffing with forecasted demands.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Team Lead/Manager
4 Years 11 Months- Evaluated employee performance and provided targeted coaching and training to enhance skills.
- Managed staffing, performance reviews, coaching, mentoring, salary development, and budget allocations.
- Established team priorities, maintained schedules and monitored performance.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Addressed workflow inconsistencies by recruiting and hiring skilled staff.
Sales Associate/Area Supervisor
9 Years 2 Months- Resolved customer issues quickly to close deals and boost client satisfaction.
- Researched competitors' activities and products to identify emerging trends for strategic advantage.
- Coached and counseled sales personnel to enhance individual selling skills and support achievement of sales targets.
- Evaluated performance against goals and developed tailored improvement plans to drive team success.
- Researched competitors' activities and products to uncover new trends
Graphic Designer/Customer Service
5 Years- Presented mockups to customers and gathered feedback for iterative design adjustments.
- Developed display, marketing and packaging materials to support product branding strategies.
- Designed print materials, banners, and signs to align with branding and marketing objectives.
- Created digital image files for use in digital and traditional printing methods.
- Created a broad range of work using various design techniques.
- Met with customers to present mockups and collect information for adjustments.
- Worked with clients to gather and define requirements, establish scopes and manage project milestones.
Printer / Graphic Designer
1 Year 8 Months- Created digital image files for use in digital and traditional printing methods.
- Designed website layouts and templates to enhance brand identity.
- Created digital image files for seamless integration in digital and traditional printing.
- Designed creative digital displays used in online advertising for local businesses.
- Created a broad range of work using various design techniques.
- Completed final touches for projects before rollout.
- Met with customers to present mockups and collect information for adjustments.
- Developed marketing and packaging materials to strengthen product branding.
- Completed in-depth product design tests using updated software tools.
- Assumed roles as graphics assistant and graphics specialist to support various projects. as graphics assistant and graphics specialist to provide a range across projects.
Clerical Office Assistant
3 Years- Provided clerical support, addressing routine and special requirements.
- Produced clear, concise communications for internal and external audiences, enhancing understanding and collaboration.
- Completed clerical tasks such as filing, copying and distributing mail.
- Executed record filing system to improve document organization and management.
- Verified accuracy of business records by consistently updating customer information.
- Developed correspondence letters, memos and emails.
- Executed efficient record filing system, streamlining document organization and retrieval.
- Scheduled timely office equipment repairs and maintenance, ensuring operational continuity and reducing downtime.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Booked airfare, hotel and ground transportation to coordinate office travel.
Education
Graduate, AAS - Graphic Design
- Dean's List Fall 2002, Spring and Fall 2003, Spring 2004
- Extracurricular Activities: Soccer, CCM Mens hockey Statician, Club Lacrosse
Graduate, High School Diploma
Skills
Microsoft Office Suite
Adobe Design Suite
Planning and Coordination
Good Telephone Etiquette
Flexible and Adaptable
Excellent Communication
Organization and Time Management
Customer service
Vehicle assessment
Service scheduling
Certification
Mopar Tire Ambassador
Timeline
Service Advisor
Dover Dodge
08.2023 - CurrentRead More
Assistant Manager
Famous Footwear
08.2019 - 08.2023Read More
Assistant Manager/Team Leader
Harmon
08.2016 - 08.2019Read More
Team Lead/Manager
Party City
08.2011 - 07.2016Read More
Printer / Graphic Designer
AlphaGraphics
09.2005 - 05.2007Read More
Graphic Designer/Customer Service
Instant Imprints
09.2004 - 09.2009Read More
Sales Associate/Area Supervisor
Kohl, Department Store
11.2003 - 01.2013Read More
Clerical Office Assistant
Family Business
09.2001 - 09.2004Read More
Roxbury High School
Graduate, High School Diploma
Read More
County College of Morris
Graduate, AAS from Graphic Design
Read More