Summary
Overview
Work History
Education
Skills
Timeline
Generic

FRANCINE SZYMANSKI

Riverdale

Summary

Service Advisor with a proven record of exceeding sales targets by delivering outstanding customer service and conducting thorough vehicle assessments. Experienced in prioritizing tasks with precision and achieving high levels of customer satisfaction. Proficient in Microsoft Office Suite and QuickBooks, demonstrating a combination of technical expertise and interpersonal skills. Dedicated and professional with a talent for handling customer inquiries, providing accurate guidance, and ensuring customer contentment. Possesses strong communication and problem-solving abilities to deliver top-notch service to clients.

Overview

22
22
years of professional experience

Work History

Service Advisor

Riverdale Auto Collision/AM Collision
08.2024 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Office Manager

Dale-Way Auto Body Center
12.2005 - 06.2019
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions, stocking, and shipment receiving.
  • Inputted Vehicle Insurance Estimates
  • Handled 3rd Party Insurance Claims

Administrative Support Assistant

Bronx Health Plan and Management
05.2003 - 07.2005
  • Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
  • Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
  • Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
  • Consistently recognized for maintaining a professional demeanor and providing exceptional support to both colleagues and clients.
  • Transcribed Neurological and Orthopedic reports

Education

High School Diploma -

John F Kennedy High School
The Bronx, NY
06.1997

Skills

  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Microsoft Office Suite
  • QuickBooks Knowledge
  • Shop Manager
  • Mitchell CCC One Pathways
  • Office Automation
  • Listening skills
  • Bill preparation
  • Team collaboration
  • Data entry
  • Strong work ethic
  • Excellent communication

Timeline

Service Advisor

Riverdale Auto Collision/AM Collision
08.2024 - Current

Office Manager

Dale-Way Auto Body Center
12.2005 - 06.2019

Administrative Support Assistant

Bronx Health Plan and Management
05.2003 - 07.2005

High School Diploma -

John F Kennedy High School

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