Amber Rose Nord
Management
Tucson,AZ
Summary
Management & sales professional seeking a career change, big opportunity for growth and commissioned sales. Currently a reliable and upbeat retail store manager successful at promoting associate and store growth, customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Promoted fairly quick through the ranks due to sales & customer satisfaction track record and ability to organize and increase efficiency. Knowledgeable about product merchandising, payroll, team building and enhanced workflow techniques using micro goals. Dedicated and dependable relationship-builder with superior work ethic and an appetite to win and believe that winning is a team affair.
Overview
18
18
years of professional experience
18
18
years of post-secondary education
Work History
Store Manager
Helzberg Diamonds
10.2015 - Current
- Incorporate – all items in ASM plus… to remove repeat bullets
- 3 years Highlight hand selection for training (not every store manager has this training) 2 in the region Scheduling for ten plus associates Oversee only repair shop in Tucson (one of four repair shops in region of 10 physical stores) Manage invoices, Intake, Shipments, Order (parts), Maintenance on parts Manage jewelers budget, performance evaluation, schedule, and payroll Solely responsible for loss prevention & inventory On-call all hours for store support Solely responsible for performance reviews for associates Weekly one-on-one feedback meetings, monthly grid one-on-one, monthly team meetings, annual performance evaluations Top seller Payroll (calculate and balance payroll, edit, approve, and submit time cards, approve pay checks Visual merchandising (designing and implementing store layouts) Launched first web order interface, manage web orders as web order hub location Mentor Sales associates for their own growth and leadership building exercises Recruiting and interviewing Completed GIA training for AJP Have had several associates hired and trained by me obtain promotions
Assistant Store Manager
Helzberg Diamonds
- Incorporate – all items in sales associate plus… 1.5 years (date) Lead role on sales floor Weekly score cards reviews with sales associates Visual merchandising Promotional Signage and communication calendar Concierge / Clientele training for associates Individual sales expectations met Assumed store manager role in store manager's absence Acting store manager during transition from one store manager to the current store manager Continued GIA training
Sales Associate
Helzberg Diamonds
- 8 months Focused on sales, met goals, obtained “club writer” status Pursued opportunities for leadership responsibilities Began GIA training
General Manager
OTG Management
10.2006 - 06.2016
- 2 years Scheduling for staff of 25 at 5 concepts Solely responsible for orders and inventory Responsible for tills daily, and deposits On-call all hours for staff support Visual merchandising (designing and implementing layouts) Vendor communication Managed licenses for liquor, food handling, etc Bar Manager Managed three main bar locations at Tucson International Airport Inventory (what was in the inventory) Staff Training (what kind of training) Staff recruiting Liquor knowledge training and menu development Actively bartending Met with vendors with GM Acted as GM in GM absence Bar Lead Lead bartender and supervised three bartenders at specific bar location Reported to bar manager Bartender Full time mixologist & barista
Education
Diploma -
Edge High School
Tucson, Arizona 01.2006 - 05.2024
Skills
Informed Product Selections
Sales and Promotions
Information Analysis
Excellent people skills
Negotiation Tactics
Adapt to diverse groups
Strong Communication and Interpersonal Skills
Specialized product knowledge
Customer Service
Organization
Team Leadership
Adapt to diverse groups
Licensing Certifications
RJ & AJP
Software
MS Outlook, PowerPoint, Word, Manager Dashboard, Workday, StoreForce, Windows & Apple iOS
Awards
Recipient of Club Writer Award given to top performers
Timeline
Store Manager
Helzberg Diamonds
10.2015 - Current
General Manager
OTG Management
10.2006 - 06.2016
Diploma -
Edge High School
01.2006 - 05.2024
Assistant Store Manager
Helzberg Diamonds
Sales Associate
Helzberg Diamonds