Modasar Malik
Woodbridge,VA
Summary
Decisive Store Supervisor brings 5+ years of retail leadership success combined with strong skills in training and development. Monitors store operations and resolves escalated conflicts in collaboration with sales floor staff. Excellent command of budget development, forecasting and loss prevention. Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent customer service.
Retail management professional with track record of successful store operations and employee mentorship. Known for driving team collaboration and consistently achieving results in dynamic retail environments. Demonstrated skill in inventory control and customer service excellence.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Carters Inc
Fairfax, VA
05.2025 - Current
- Led team in achieving sales targets through effective merchandising and customer engagement strategies.
- Developed and implemented staff training programs to enhance product knowledge and customer service skills.
- Streamlined inventory management processes, resulting in improved stock accuracy and reduced shrinkage.
- Analyzed sales data to identify trends, driving strategic decisions for product placement and promotions.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Store Lead
Steven Madden
Woodbridge, VA
08.2024 - 07.2025
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members, fostering a collaborative work environment.
- Implemented visual merchandising strategies to enhance product displays and customer engagement.
- Analyzed sales data to identify trends, driving inventory management decisions.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction ratings.
- Coordinated staff schedules, optimizing coverage during peak sales periods.
- Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
Assistant Store Manager Trainee
Forever 21
Springfield, VA
08.2024 - 02.2025
- Assisted in daily operations, ensuring efficient merchandise presentation and inventory management.
- Supported leadership in training new staff on customer service standards and operational procedures.
- Monitored sales trends and provided feedback to optimize product placement strategies.
- Collaborated with team to enhance store visual merchandising in line with brand guidelines.
- Led team meetings to communicate business objectives and motivate staff towards achieving targets.
- Handled cash transactions accurately, ensuring proper documentation and record-keeping practices were followed at all times.
- Developed strong relationships with vendors to negotiate optimal pricing for merchandise procurement.
- Assisted in implementing store policies and procedures for better operational efficiency and staff performance.
- Worked closely with the store manager to create promotional events and marketing campaigns that attracted new customers and increased brand awareness.
- Managed inventory levels effectively, maintaining proper stock counts and minimizing shrinkage rates.
- Assisted in budget preparation and financial planning, ensuring store expenses were accounted for and managed appropriately.
Store Lead
Gap Factory Outlet
Woodbridge, VA
01.2024 - 10.2024
- Collaborated with the marketing team to showcase in-store promotions effectively.
- Maintained knowledge of current promotions, policies regarding payment, exchanges, and security practices.
- Developed promotional material for sales events and seasonal offers.
- Scheduled staff shifts and managed employee performance.
- Maintained a clean and safe shopping environment for customers.
- Managed cash register, including processing credit card and cash payments.
- Tracked inventory levels and placed orders for new stock as needed.
- Led training sessions for new hires on customer service best practices.
- Trained, developed and mentored employees to improve individual and team performance.
- Directed team members to keep cases and shelves clean, well-stocked and properly rotated.
- Trained new employees on sales techniques and company policies.
- Inventoried merchandise to keep accurate product counts.
- Answered customer phone calls to address concerns and questions.
- Helped customers with refunds and product returns.
- Managed cash and credit card transactions.
Key Holder Supervisor
Aldo Shoes
New York, NY
03.2022 - 10.2023
- Maintained cleanliness and organization of store to provide a pleasant shopping environment.
- Oversaw cash handling procedures, including opening and closing registers, and preparing bank deposits.
- Drove efforts in sustainability by implementing eco-friendly practices in store operations.
- Leveraged social media platforms to promote store events, special promotions, and new arrivals.
- Managed team of sales associates to ensure high-quality customer service and achieve sales targets.
- Reviewed backend operations to check safety, organization and preparations for restocking.
- Assigned tasks to department members and helped associates to meet customer needs.
- Directed and supervised employees engaged in customer-facing activities.
Sales Floor Associate Cashier
Dunkin' Donuts
Hicksville, NY
03.2016 - 09.2018
- Processed transactions quickly and accurately to ensure customer satisfaction.
- Conducted regular cleaning tasks to ensure a hygienic work environment.
- Diligently reported any counterfeit currency or suspicious transactions to supervisors.
- Monitored inventory levels at checkout area and restocked items as needed.
- Collaborated with team members to meet sales targets and promote special deals or loyalty programs.
- Maintained confidentiality of customer transactions and personal information as per company policy.
- Liaised with the management team regarding any operational issues or shortages at the checkout area.
- Handled cash, credit, and debit payments while maintaining accuracy in cash drawer.
Cashier Team Lead
BP Gas Station Service
Maspeth, NY
05.2015 - 02.2018
- Reconciled excess cash on hand to maintain security standards and prevent losses.
- Monitored customer flow and adapted cashier assignments to minimize wait times.
- Observed cashiers to spot performance issues, security problems and unauthorized behaviors.
- Maintained adequate cash and change on hand for cashiers.
- Kept cashiers stocked with paperwork for loyalty programs, credit card applications and other current promotions.
- Opened up and operated cash register to relieve long lines at peak shopping times.
- Scanned and checked product prices on request.
Factory Production Worker
Estee Lauder
Amityville, NY
01.2017 - 11.2017
- Trained new employees on machinery operation and safety protocols.
- Fostered a collaborative work environment to enhance productivity and morale.
- Initiated lean manufacturing techniques to minimize costs while maximizing efficiency.
- Collaborated with other departments to streamline processes and improve output.
- Facilitated communication between management and staff, acting as a liaison for concerns and suggestions.
- Reviewed production reports to track progress against goals and identify areas for improvement.
- Conducted performance evaluations for team members, providing constructive feedback.
- Assisted in budget preparation, monitoring expenditures related to production operations.
Education
High School Diploma - undefined
Penn Foster College
Scottsdale, AZSkills
- Customer Retention
- Task Prioritization
- Merchandise Recommendations
- Time Management
- Upselling techniques
- Sales floor organization
- Active Listening
- Meeting Sales Goals
- Reliability
- Positive Customer Engagement
- Store Opening and Closing
- Building Customer Loyalty
- Team Leadership
- Trend Awareness
- Informed Product Selections
- Team building
- Cash Drawer Management
- Promotional events coordination
- Money Management
- Sales Training
- POS Software
- Return and Exchange Handling
- Dressing room maintenance
- Excellent Communication
- Operate cash registers
- Stock replenishment
- Fashion Knowledge
Languages
Urdu, Upper intermediate (B2)
Punjabi, Upper intermediate (B2)
Hindi, Upper intermediate (B2)
Timeline
Assistant Store Manager
Carters Inc
05.2025 - Current
Store Lead
Steven Madden
08.2024 - 07.2025
Assistant Store Manager Trainee
Forever 21
08.2024 - 02.2025
Store Lead
Gap Factory Outlet
01.2024 - 10.2024
Key Holder Supervisor
Aldo Shoes
03.2022 - 10.2023
Factory Production Worker
Estee Lauder
01.2017 - 11.2017
Sales Floor Associate Cashier
Dunkin' Donuts
03.2016 - 09.2018
Cashier Team Lead
BP Gas Station Service
05.2015 - 02.2018
High School Diploma - undefined
Penn Foster College