Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
Amy Forrester

Amy Forrester

Willits,CA

Summary

Seasoned Assistant Store Manager at Klimisch Collision adept in customer relations and operations oversight, enhancing store performance and customer satisfaction. Skilled in Quickbooks and problem-solving, I spearheaded initiatives that significantly boosted sales growth. My leadership fostered a team-oriented environment, driving efficiency and positive outcomes.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Klimisch Collision
09.2023 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
  • Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Worked with all insurance companies to verify coverage on claims.
  • Completed entire intake process for vehicle repairs.
  • Wrote insurance estimates for vehicle repairs according to each insurance specifications.
  • Completed the blue print process with the technician to verify a complete and accurate estimate.
  • Completed all estimate supplements and submitted in a timely manner.
  • Placed all parts orders and verified delivery of all parts.
  • Completed all final billing for all insurance companies.
  • Communicated successfully with customers on the entire repair process.
  • Preformed all pre and post repair AsTech health scans.
  • Coordinated all post repair recalibrations.
  • Delivered repaired vehicle to customers and ensured complete customer satisfaction.

Administrative Assistant

Liqua-Tech
02.2023 - 09.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Assisted development and implementation of new administrative procedures.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
  • Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed department budgets and generated financial reports for management review.
  • Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Performed research to collect and record industry data.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Office Manager

Carstar Yokums Body Shop
12.2019 - 01.2023
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Managed office operations while scheduling appointments for department managers.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Coordinated special projects and managed schedules.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Controlled finances to lower costs and keep business operating within budget.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reported to senior management on organizational performance and progress toward goals.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
  • Delivered performance reviews, recommending additional training or advancements.
  • Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
  • Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Controlled resources and assets for department activities to comply with industry standards.
  • Worked with all insurance companies to verify coverage on claims.
  • Completed entire intake process for vehicle repairs.
  • Wrote insurance estimates for vehicle repairs according to each insurance specifications.
  • Completed the blue print process with the technician to verify a complete and accurate estimate.
  • Completed all estimate supplements and submitted in a timely manner.
  • Placed all parts orders and verified delivery of all parts.
  • Completed all final billing for all insurance companies.
  • Communicated successfully with customers on the entire repair process.
  • Preformed all pre and post repair AsTech health scans.
  • Coordinated all post repair recalibrations.
  • Delivered repaired vehicle to customers and ensured complete customer satisfaction.

Administrative Clerk

Costco Wholesale Corp
06.2018 - 11.2019
  • Entered data into system and updated customer contacts with information to keep records current.
  • Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
  • Input data and processed system change to generate accurate reports.
  • Created and updated records and files to maintain document compliance.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
  • Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
  • Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
  • Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
  • Conducted research to assist with routine tasks and special projects.
  • Contributed to project success by providing administrative support to various teams as needed.
  • Arranged meetings and appointments and updated records to assist management.
  • Streamlined administrative processes by implementing efficient filing and organizational systems.
  • Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
  • Managed daily mail distribution for both internal employees and external customers or clients.
  • Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
  • Assisted in budget preparation by collecting financial data, processing invoices, and reconciling bank statements.
  • Improved communication between departments through effective scheduling and coordination of meetings.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Collaborated with cross-functional teams to develop process improvements that enhanced workflow within the office environment.
  • Provided vital support during audits by compiling documentation requested by auditors quickly and efficiently.
  • Boosted department efficiency with timely completion of assigned tasks such as drafting correspondence or reports for management review.
  • Composed inter-office correspondence and provided product and service information to customers.
  • Performed regular maintenance checks on office equipment to prevent costly repairs or replacements due to unexpected breakdowns.
  • Proofread and edited professional documents to fix errors.
  • Engaged with customers online and attended in-person networking events to drive traffic and increase sales.
  • Assisted executives with calendar management to ensure smooth scheduling of meetings or events without conflicts or overlaps in commitments.
  • Utilized productivity tools to complete tasks and improve performance.
  • Coordinated travel arrangements for management, ensuring cost-effective bookings and well-organized itineraries.
  • Leveraged individual strengths of staff members to increase productivity and accomplish daily tasks.
  • Coordinated travel arrangements for staff members.
  • Ensured seamless event planning for company functions through venue selection, catering coordination, and attendance tracking.
  • Facilitated employee training sessions that focused on relevant skills development for office procedures or software applications usage improvement.
  • Input data into spreadsheets and databases.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Purchased and maintained office supplies.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Utilized office management software to record and track customer information.
  • Coordinated and scheduled meetings and appointments.
  • Compiled and analyzed data to produce reports.
  • Assisted with onboarding of new employees.
  • Edited and proofread documents for accuracy and completeness.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Created and maintained detailed records of all office activities.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Monitored and tracked budgets and expenses.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Edited documents to keep company materials free of grammar errors.
  • Completed daily payroll updates.
  • Assisted in sales audit when needed.

Education

Willits High School
Willits, CA

Skills

  • Department Oversight
  • Store Organization
  • Customer Relations
  • Records Management
  • Business Development
  • Operations Oversight
  • Customer experience
  • Issue Resolution
  • Cost Control
  • Program Administration
  • Transaction Processing
  • Billing
  • Customer Service Management
  • Scheduling Coordination
  • Order Management
  • Process Improvements
  • Sales Techniques
  • Store operations
  • Attention to Detail
  • Pricing and Markdowns
  • Human resource policies
  • Records Maintenance
  • Regulatory Compliance
  • Team Management
  • Flexible Schedule
  • Time Management
  • Store Opening and Closing
  • Relationship building and management
  • Software expertise
  • Shift Scheduling
  • Hiring and Training
  • Sales Growth
  • Staff Management
  • Employee Scheduling
  • Work Planning and Prioritization
  • Assignment Delegation
  • Vendor Management
  • Upselling and Cross Selling
  • POS Systems
  • Inventory counting
  • Database Management
  • Staff Supervision
  • Goals and performance
  • Sales expertise
  • POS systems operations
  • Quickbooks
  • Staff Scheduling
  • Customer Service
  • Customer Service and Engagement
  • Problem-Solving
  • Data Management
  • Data Analysis
  • Customer Retention
  • Schedule Management
  • Sales Tracking
  • KPI Tracking
  • Administrative Management
  • Quality Assurance
  • Sales Promotion
  • Analytical Thinking
  • Team Leadership
  • Proficient with CCC One estimating program
  • Experience in Mitchell estimating program
  • I-Car certified

Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leave401k matchPaid time offFlexible work hoursWork from home optionPersonal development programs

Timeline

Assistant Store Manager

Klimisch Collision
09.2023 - Current

Administrative Assistant

Liqua-Tech
02.2023 - 09.2023

Office Manager

Carstar Yokums Body Shop
12.2019 - 01.2023

Administrative Clerk

Costco Wholesale Corp
06.2018 - 11.2019

Willits High School

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Amy Forrester