AMBER S. ROBINSON
TERRY,MS
Summary
Efficient Administrative team member with strong history of providing top-notch clerical support and operational assistance to support staff needs. Diplomatic communicator and self-motivated worker with decisive nature necessary to manage independent work. Experienced in coordinating documents, supplies and project resources.
Overview
16
16
years of professional experience
Work History
New Hire Training Assistant
United Health Care
Ridgeland, MS
10.2019 - Current
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Tracked attendance and progress against goals for each participant.
- Gathered and organized supplementary material to support structured lessons.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Monitored participant workflow and behaviors throughout training process.
Provider Services Advocate
United Healthcare
Ridgeland , MS
04.2018 - 09.2019
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Developed team communications and information for monthly meetings.
- Performed general office duties, including answering multi-line phones, routing calls and messages.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Developed and updated spreadsheets and databases to track, analyze and report on performance.
- Executed record filing system to improve document organization and management.
- Offered departmental administrative support.
Senior Lead Teller
Wells Fargo Bank
Alpharetta, GA
01.2012 - 02.2018
- Coaching team members on operational compliance processes.
- Efficient in schedule forecasting and ensuring that teller line is properly staffed at all times.
- Mitigating risk by staying up to date on new policies and procedures on financial and customer information to prevent possible breaches and data misuse.
- Exceeding goals quarterly for over 3 years by being knowledgeable of benefits of products offered.
- Effectively resolving customer issues while providing business solutions to achieve customer needs while providing exceptional customer service.
Sales Associate
Dillard's
Hattiesburg, Jackson, MS
01.2008 - 01.2012
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Maintained records related to sales, returns and inventory availability.
- Maintained organized, presentable merchandise to drive continuous sales.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Tracked stock using company inventory management software.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, NH05.2020
Skills
- Customer and client relations
- Office administration support
- Filing and data archiving
- Technical Support
- AP/AR understanding
- Staff Management
- Scheduling
- Report Development
- Data Entry
- Mail distribution
- Patient Scheduling
- Physician billing
- Presentation design
- Relationship building
- Employee training and development
Timeline
New Hire Training Assistant
United Health Care
10.2019 - Current
Provider Services Advocate
United Healthcare
04.2018 - 09.2019
Senior Lead Teller
Wells Fargo Bank
01.2012 - 02.2018
Sales Associate
Dillard's
01.2008 - 01.2012
Bachelor of Science - Business Administration
Southern New Hampshire University