Dynamic and Energetic Marketing Professional with a Proven Track Record of Excelling in Relationship Management and Strategic Planning. Achieved Significant Revenue Growth Through Innovative Promotions and Exceptional Guest Service. Adept at Fostering Strong Connections and Driving Results, Leveraging Both Analytical Skills and Empathetic Leadership to Enhance Experiences.
Hi, I’m
Amber Star Cain
West Seneca,NY
Summary
Overview
26
years of professional experience
Work History
Seneca Gaming Corporation
Marketing Shift Manager
02.2024 - Current
Job overview
- Build and Maintain Strong Relationships with Front Line Customer Service Team and Guests
- Create and Execute Profitable and Fun Casino Promotions
- Cooperate with Casino Team to Improve Customer Experience and Manage Promotions
- BEST Customer Service Training Instructor
- Public Relations, Special Events, Employee Development
Delaware North
Executive Casino Host
01.2019 - 08.2023
Job overview
- The Player Development Department of One
- Devoted Significant Time Being Visible and Available on Casino Floor to Meet and Greet Guests during Individual Visits and Special Events
- Developed One-on-One Relationships with the Top 400 Players and Provided Exceptional Guest Service to Cultivate and Maintain VIP relationships
- Responsible for Millions in Annual Profits with 7%+ Year over Year Lift
Self Employed Writer
Business Connection Strategist
01.2014 - 12.2019
Job overview
- Independent Business Consultant
- Wrote Business and Marketing Plans for Entrepreneurs
- Created Resumes and Cover Letters
- Resource for Client Connections
Delaware North
Ambassador Host
01.2018 - 01.2019
Job overview
- Public Relations and Customer Service Specialist
- Advanced Conflict Resolution
- Empathetic Leadership for Guest Services Team
- Guest Path Customer Service Program Implementation
Delaware North
Marketing Coordinator and Guest Service Specialist
02.2016 - 01.2018
Job overview
- Recruited by Delaware North
- Developed and Implemented All of the Marketing Promotions
- Public Relations Liaison with New York State Division of Lottery and the New York State Gaming Commission
- Built and Fostered a Positive Professional Environment
Merrill Lynch
Wealth Relationship Manager
11.2013 - 04.2014
Job overview
- Practice Management Development Program
- Mentored by Experienced Financial Advisors
- Studied for the 6 Hour FINRA Series 7 General Securities Exam
M&T Bank
Senior Commercial Loan Specialist
02.2006 - 11.2013
Job overview
- Quality Control Review of Commercial Promissory Notes
- Participation Loans, Advances, Commercial Maintenance, Commercial Customer Service and Payments
- Managed Commercial Services Newsletter
- Employee of the Month Program
- Coordinated Focus Groups
- Contributing Writer for the M&T Observer Newsletter
Compass House Youth Shelter
Board of Directors Member
01.2000 - 01.2006
Job overview
- First Former Client to Serve on the Board of Directors
- Reviewed Outcomes and Metrics to Evaluate Performance, Effectiveness and Impact.
- Defined Organizational Problems to Create and Implement Correction Plans
- Managed and Planned Activities to Encourage Donor Engagement
- Annual United Way Campaign Key Note Speaker
- Served on Executive Committee as Secretary to the Board
The Buffalo Examiner - Local Newspaper
Director of Marketing and Promotions
01.2004 - 01.2005
Job overview
- Boosted Brand Awareness and Generated Leads while Managing Internal and External Marketing Programs
- Advertising Sales
- Coordinated Sponsorships
- Event Planning
- Wrote Articles and the Monthly Newsletter
McKinney Apartments
Property Manager
12.2000 - 12.2003
Job overview
- Monitored Timely Receipt and Reconciliation of Rent Collections in Accordance with Landlord and Resident statutes.
- Introduced Prospective Tenants to Units Available and Performed Tours of Premises
- Created and Distributed Lease Agreements
- Coordinated with Janitorial Staff on Maintenance and Upkeep
- Followed up on Delinquent Tenants and Coordinated Eviction Procedures
Education
Bryant & Stratton CollegeOrchard Park, NY
Bachelor from Business Management
08-2012
University Overview
Skills
- BEST Trainer - Seneca Gaming Corporation
- Dale Carnegie Graduate 2025
- Leadership Buffalo 2005
- New York State Assembly Intern
- Toastmasters International
- American Red Cross Instructor
- Buffalo City Hall Intern
- Relationship Management
- Employee Training
Timeline
Marketing Shift Manager
Seneca Gaming Corporation
02.2024 - Current
Executive Casino Host
Delaware North
01.2019 - 08.2023
Ambassador Host
Delaware North
01.2018 - 01.2019
Marketing Coordinator and Guest Service Specialist
Delaware North
02.2016 - 01.2018
Business Connection Strategist
Self Employed Writer
01.2014 - 12.2019
Wealth Relationship Manager
Merrill Lynch
11.2013 - 04.2014
Senior Commercial Loan Specialist
M&T Bank
02.2006 - 11.2013
Director of Marketing and Promotions
The Buffalo Examiner - Local Newspaper
01.2004 - 01.2005
Property Manager
McKinney Apartments
12.2000 - 12.2003
Board of Directors Member
Compass House Youth Shelter
01.2000 - 01.2006
Bryant & Stratton College
Bachelor from Business Management
Compass House Pride Award
Compass House Pride Award
Volunteer of the Year