Amber Wallace
Batavia,NY
Summary
With years of Customer Service, I have honed my ability to excel in any customer service setting. I have a proven track record of providing exceptional service, adapting to different environments, and effectively communicating with customers. My passion for customer satisfaction drives me to go above and beyond, making me an outstanding choice for any customer service role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Premier Genesee Center For Nursing&Rehabilitation
06.2019 - 03.2021
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Facilitated personal hygiene management, feeding and ambulation.
- Documented patient information and care activities in electronic health record.
Assistant Store Manager
Kwik Fill
04.2011 - 10.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
General Studies
- 3.8 GPA
G.E.D. - General Studies
- 3.5 GPA
Skills
- Care Plan Implementation
- Medical Terminology Knowledge
- Medical Records Management
- Patient Management
- Patient Assessments
- Customer Relationship Management (CRM)
- Money Handling
- Customer Rapport
- Excellent Written and Oral Communication
- Good Communication Skills
- Complaint Resolution
Certification
- CNA - Certified Nursing Assistant
Languages
English
Native or Bilingual
Timeline
Certified Nursing Assistant - Premier Genesee Center For Nursing&Rehabilitation
06.2019 - 03.2021
Assistant Store Manager - Kwik Fill
04.2011 - 10.2015
Genesee Community College - , General Studies
Genesee Valley BOCES - G.E.D., General Studies
- CNA - Certified Nursing Assistant
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