Ambolia Johnson
Baldwin,NY
Summary
Results-driven Area Service Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and customer relationship management. Excel at problem-solving, communication, and adaptability, ensuring seamless operations and client satisfaction. Committed to improving service delivery through innovative solutions and effective team management.
Overview
13
13
years of professional experience
Work History
Area Service Manager
Philips Health
New York
04.2019 - Current
- Currently the Area Service Manager for the New York Metro Area
- Work remotely from Willingboro NJ
- Mange a team of 13 employees
- Manage a P &L of 4.5 million dollars.
- Investigated potential problems reported by customers related to product malfunction or defects.
- Conducted weekly meetings with staff to review performance goals and objectives, providing feedback on areas for improvement.
- Recruited, trained, coached and mentored new technicians to ensure they had the necessary skills to meet job requirements.
Senior Field Service Biomed Technician
Crothall Healthcare Inc.
New York
02.2011 - 04.2019
- Field service technician on medical devices
- Worked on medical devices throughout the NY metro area
- Repair such devices as EKG machines, sterilizers, balloon pumps and other complex medical devices.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
Education
Associate's degree - Electronics Engineering
Island Drafting and Technical Institute
Amityville, NY12.2007
Skills
- Management
- Customer service
- Service Delivery
- Budget Management
- Employee Development
- Business Development
Timeline
Area Service Manager
Philips Health
04.2019 - Current
Senior Field Service Biomed Technician
Crothall Healthcare Inc.
02.2011 - 04.2019
Associate's degree - Electronics Engineering
Island Drafting and Technical Institute
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